IT Desktop Support / IT Helpdesk

Peripheral Devices Business Valuation Employee Onboarding Incident Management Audiovisual Equipment Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative environment. This role will be responsible for troubleshooting hardware, software, mobile devices, audiovisual equipment, and workplace technology issues while delivering exceptional customer service. The ideal candidate is a strong communicator who enjoys working directly with users of varying technical skill levels and takes pride in creating a positive support experience. This position will serve as a key member of the infrastructure team, supporting daily operations while helping maintain reliable, secure, and efficient technology services., * Provide onsite and remote support for desktop, laptop, mobile device, and peripheral-related issues.

• Exec/White Glove Support
• Troubleshoot Windows operating systems, Microsoft 365 applications, printers, conferencing technologies, and endpoint devices.
• Support conference rooms, executive meetings, and audiovisual technologies.
• Manage device deployments, hardware replacements, and employee onboarding/offboarding activities.
• Utilize ServiceNow to document, track, and resolve incidents and service requests.
• Support Apple and Windows devices within a corporate environment.
• Configure and troubleshoot mobile devices, Microsoft Teams, and collaboration technologies.
• Maintain accurate asset inventory and technical documentation.
• Partner with infrastructure and security teams to escalate and resolve complex technical issues.
• Participate in on-call support as needed., Mac OS Operations ServiceNow Communication Microsoft 365 Pharmaceuticals Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Microsoft Outlook Technical Support Help Desk Support Mac/Apple Support Peripheral Devices Business Valuation Employee Onboarding Incident Management Audiovisual Equipment Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

ServiceNow Communication Microsoft 365 Pharmaceuticals Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Microsoft Outlook Technical Support Help Desk Support, * Desktop Support & Troubleshooting: Windows PCs, laptops, printers, peripherals, and end-user support.

• Microsoft 365 Support: Outlook, Teams, OneDrive, Office applications, and account troubleshooting.
• ServiceNow: Incident management, ticket documentation, and service request fulfillment.
• Customer Service & Communication: Ability to support non-technical users with professionalism and patience.
• Audio/Visual Support: Conference rooms, meeting technology, Teams Rooms, and presentation systems.

Nice-to-Have Skills

• Apple/macOS support experience
• Microsoft Intune familiarity
• Mobile device support and management
• Experience in manufacturing, pharmaceutical, or regulated environments
• Hardware deployment and lifecycle management

Soft Skills:

• Strong customer-service mindset
• Comfortable working face-to-face with executives and non-technical users
• Patient, professional, and approachable
• Able to build relationships quickly and earn trust
• Self-starter who takes ownership of issues through resolution
• Comfortable introducing new ideas and process improvements

Skills

Desktop, Troubleshooting, Support, Customer service, Help desk support, Service desk, Office 365, audio visual, apple support, Intune, mobile device support

Top Skills Details

Desktop, Troubleshooting, Support, Customer service, Help desk support, Service desk, Office 365, AV/audio visual, The biggest differentiator is communication skills. This person will support non-technical users and that the Chicago-area support role needs someone polished, personable, and comfortable providing white-glove support. Technical skills can be taught more easily than the ability to communicate effectively and create a positive user experience., Teamwork Debugging Soldering Visionary Innovation Hand Tools Electronics Multimeters Oscilloscope Communication Test Planning Test Equipment Microsoft Excel Test Automation Test Management Test Engineering Quality Assurance Electrical Wiring Root Cause Analysis Automotive Industry Electronic Circuits Printed Circuit Board Artificial Intelligence Electronics Manufacturing Engineering Design Process Printed Circuit Board Design Troubleshooting (Problem Solving) +0, Mac OS Patience Operations Management ServiceNow Self-Starter Communication Microsoft 365 Pharmaceuticals Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Endpoint Devices Technical Issues Microsoft Outlook Technical Support Help Desk Support Mac/Apple Support Peripheral Devices Business Valuation Process Improvement Employee Onboarding Incident Management Lifecycle Management Audiovisual Equipment Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Audio-Visual Technology Hardware Troubleshooting End-User Training And Support Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.