Desktop Support Technician

Apple IOS Operations Leadership ServiceNow Mobileiron Communication Problem Solving Desktop Support Microsoft Teams Customer Service Operating Systems Technical Support Device Management Business Valuation Business Operations Microsoft Windows 10 CompTIA Certification Information Technology Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Mobile Device Management Remote Desktop Protocol (RDP) Microsoft Certified Professional Troubleshooting (Problem Solving), The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise., * Respond promptly to service requests and incidents via phone, email, or in person.

• Troubleshoot and resolve issues related to client devices, desktops (physical and virtual), laptops, printers, mobile devices, and peripheral equipment.
• Install, configure, and upgrade hardware and software according to company standards.
• Assist users with application issues, operating systems, and network connectivity.
• Document all support activities, resolutions, and updates within the ticketing system.
• Collaborate with other IT teams and staff on escalated issues and project implementations.
• Provide guidance and training to users on IT policies, procedures, and best practices.
• Maintain inventory of IT assets and ensure compliance with security protocols and organizational standards., TCP/IP Operations Leadership ServiceNow Communication Microsoft 365 Problem Solving Desktop Support Customer Service Active Directory Operating Systems Technical Support Help Desk Support Microsoft Windows Business Valuation Service Management Lifecycle Management IT Service Management Remote Access Systems Full Stack Development Collaborative Software Artificial Intelligence Network Troubleshooting Business Transformation Remote Technical Support Common Desktop Environments Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

Google IT Support IT Desktop Support Analyst TEKsystems

Buffalo Grove, IL*Hybrid

Mac OS Operations ServiceNow Communication Microsoft 365 Pharmaceuticals Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Microsoft Outlook Technical Support Help Desk Support Mac/Apple Support Peripheral Devices Business Valuation Employee Onboarding Incident Management Audiovisual Equipment Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology or a related field preferred.
• 3-5 years of desktop support experience in a corporate environment.
• Strong knowledge of:
• Windows 10/11 operating systems
• Active Directory
• Microsoft Office 365
• OneDrive
• Experience troubleshooting hardware, software, and networking issues.
• Experience using remote support tools such as Bomgar and Remote Desktop Protocol (RDP).
• Experience supporting Microsoft Teams and virtual meeting technologies.
• Experience using ServiceNow or similar IT ticketing systems.
• Excellent customer service, communication, and interpersonal skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Ability to work independently and manage multiple priorities effectively., * Experience with PC imaging and deployment technologies such as:
• SCCM
• MECM
• Windows Autopilot
• Experience with Mobile Device Management (MDM) platforms, including:
• Microsoft Intune
• Jamf
• Ivanti (MobileIron)
• AirWatch
• Experience supporting:
• macOS devices
• iPhones and iOS devices
• Virtual Desktop Infrastructure (VDI) environments
• Relevant certifications such as:
• CompTIA A+
• Microsoft Certified Professional (MCP)
• Other industry-recognized IT certifications, * Desktop Support
• Windows 10/11
• Active Directory
• Microsoft Office 365
• OneDrive
• Hardware Installation and Troubleshooting
• Software Deployment
• SCCM / MECM
• Windows Autopilot
• macOS Support
• Mobile Device Management (MDM)
• Microsoft Intune
• Jamf
• Ivanti (MobileIron)
• AirWatch
• Microsoft Teams
• VDI Support
• Printer Support
• Imaging and Deployment
• ServiceNow
• Ticketing Systems
• Remote Desktop Support
• Inventory Management
• Customer Service, * Ability to lift and move computers, monitors, and related equipment up to 25 pounds.
• May require walking between office locations, kneeling, crouching, or working under desks to access equipment.
• Standard business hours with on-site support responsibilities., * Strong customer-focused mindset.
• Excellent verbal and written communication skills.
• Adaptability and flexibility in a fast-paced environment.
• Attention to detail and commitment to quality service.
• Ability to troubleshoot and resolve issues efficiently while maintaining a professional demeanor., Mac OS Patience Operations Management ServiceNow Self-Starter Communication Microsoft 365 Pharmaceuticals Professionalism Desktop Support Microsoft Teams Customer Service Microsoft Office Endpoint Devices Technical Issues Microsoft Outlook Technical Support Help Desk Support Mac/Apple Support Peripheral Devices Business Valuation Process Improvement Employee Onboarding Incident Management Lifecycle Management Audiovisual Equipment Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Audio-Visual Technology Hardware Troubleshooting End-User Training And Support Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

This is a Contract position based out of Waukegan, IL. Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.