Desktop Technician

We are seeking a proactive and technically skilled Desktop Technician to join our IT support team. In this role, you will be the frontline expert responsible for maintaining, troubleshooting, and supporting desktop environments across our organization. Your expertise will ensure seamless computer operations, hardware and software functionality, and optimal user experience for our staff. This position offers an exciting opportunity to work with cutting-edge technology in a fast-paced environment, supporting both hardware and software systems., * Provide comprehensive technical support for desktop computers, laptops, peripherals, and operating systems such as Windows and macOS.

• Troubleshoot hardware issues including hardware maintenance, upgrades, and repairs to ensure minimal downtime.
• Assist users with software troubleshooting, including applications like Microsoft Office and other productivity tools.
• Manage user accounts and permissions through Active Directory management and support help desk operations using platforms like ServiceNow or Jira.
• Support system administration tasks such as Windows Server administration, LAN network troubleshooting, VPN setup, firewall configuration, and general IT infrastructure maintenance.
• Perform hardware support tasks including installation, configuration, and replacement of computer hardware components.
• Collaborate with team members to resolve technical issues efficiently while maintaining excellent customer service standards.

• Strong technical proficiency in operating systems including Windows, macOS, Linux, and Windows Server environments.
• Extensive experience in IT support roles with a focus on desktop support and hardware maintenance.
• Proficiency in software troubleshooting for applications like Microsoft Office suite.
• Knowledge of computer networking concepts such as LAN/WAN, VPNs, firewalls, and network security protocols.
• Experience with Active Directory management for user account setup and permissions control.
• Familiarity with help desk ticketing systems such as BMC Remedy, ServiceNow or Jira for issue tracking and resolution.
• Excellent communication skills to effectively assist users at all levels while delivering clear technical guidance.

Join us as a Desktop Technician to be at the forefront of our IT support efforts! Your expertise will empower our organization by ensuring reliable technology services that keep our operations running smoothly. If you thrive in dynamic environments where problem-solving is key-and you’re passionate about delivering outstanding customer service-this is the perfect role for you!

$20 - $25 an hour - Contract