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Technical Service Engineer

FIRSTPRO LLC
Chelmsford, MA, United States
about 1 month ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$75,000.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Software Applications Spanning Tree Protocols Databases Computer Engineering System Configuration Software Debugging LiveChat Network Routing Network Routers

Job description

  • Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases
  • Manage a high work volume with time-bound constraints
  • Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
  • Ensure escalations and handoffs are efficient by documenting cases clearly and completely
  • Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution

Requirements

  • Minimum 2 years’ experience in a call center-type environment with an excellent customer service background
  • Knowledge of network routing and switching protocols
  • Experience configuring PCs, installing various operating systems and software applications
  • Experience configuring switches, routers, and other network-related components

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Good distractions

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Moments

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