Part-Time Service Desk Technician

We are seeking a customer-focused Help Desk Support Representative to join a fast-paced technical support team. This role is ideal for individuals with strong troubleshooting skills, excellent communication abilities, and experience supporting end users in a high-volume call center or help desk environment. The successful candidate will provide first-level technical support while delivering exceptional customer service.

Schedule: Monday-Friday, 7:30 AM - 12:30 PM

Responsibilities

• Provide technical support to end users via phone, email, and remote support tools.
• Troubleshoot and resolve hardware, software, and Windows operating system issues.
• Perform password resets and account-related support requests.
• Support printers, credit card processing devices, mobile devices, and other peripheral equipment.
• Assist users with Microsoft Office applications, web browser issues, and proprietary internal applications.
• Document incidents, resolutions, and support activities accurately.
• Escalate complex issues when necessary while maintaining ownership of the customer experience.
• Communicate effectively with team members, management, and end users in a professional manner.
• Manage multiple support requests while meeting established service levels.

Do you have experience in Windows?, * Minimum of 2 years of experience in a high-volume help desk, service desk, or call center support environment.

• Strong customer service and communication skills.
• Experience troubleshooting Windows operating systems and general PC-related issues.
• Knowledge of hardware and software troubleshooting methodologies.
• Experience supporting password resets, printers, mobile devices, and peripheral hardware.
• Proficiency with Microsoft Office applications and web browser troubleshooting.
• Strong written communication skills, including professional email correspondence.
• Excellent organizational and time management abilities.
• Ability to remain patient and professional in a fast-paced support environment.

Technical Requirements

• Must have access to a personal laptop or computer capable of connecting to a virtual desktop environment.
• Reliable internet connection with a minimum of 3 Mbps download and 3 Mbps upload speeds to support a soft-phone environment.

$20 - $25 an hour - Part-time, Contract