HVAC/R Technical Support Specialist

The HVAC/R Technical Support Specialist assists customers, dealers, and independent service technicians with commercial refrigeration equipment questions and warranty-service needs.

This is primarily an in-house technical-support position, not a traditional residential or commercial field-service route. Much of the work involves telephone and email communication, diagnostic questioning, service coordination, parts identification, case documentation, and follow-up.

The position also includes hands-on inspection, testing, troubleshooting, and basic component replacement on commercial refrigeration equipment and parts at our Tampa facility.

Primary Responsibilities

• Assist customers, dealers, and service technicians with troubleshooting commercial refrigerators, freezers, controls, and related equipment.
• Ask appropriate diagnostic questions and obtain photographs, videos, temperature readings, electrical readings, and service information.
• Help determine whether reported equipment problems may be warranty-related or non-warranty-related.
• Coordinate warranty service with independent HVAC/R and commercial-refrigeration service companies throughout the United States.
• Provide service technicians with product information, wiring diagrams, parts information, service documentation, and troubleshooting assistance.
• Identify replacement parts and coordinate parts shipments.
• Create and maintain accurate service cases, notes, and follow-up activities in the company CRM.
• Follow service matters through completion and maintain professional communication with customers and service companies.
• Review service-company documentation and invoices for consistency with company warranty-service guidelines.
• Inspect and test refrigerators, freezers, controllers, motors, sensors, relays, electrical components, and related parts at our Tampa facility.
• Perform basic component replacement and equipment adjustments after receiving appropriate training.
• Work cooperatively with sales, warehouse, parts, and management personnel.

We are seeking a technically capable and dependable individual who wants to develop specialized experience in commercial refrigeration troubleshooting, technical support, warranty-service coordination, and equipment testing.

Candidates may qualify through HVAC or HVAC/R education, relevant work experience, military technical training, appliance or equipment repair, electrical troubleshooting, industrial or facilities maintenance, or another comparable hands-on technical background.

Prior commercial refrigeration employment is helpful but is not required. Product-specific training will be provided., Candidates should have a relevant technical foundation obtained through one or more of the following:

• HVAC, HVAC/R, refrigeration, electrical, industrial-maintenance, appliance-repair, or comparable technical education.
• Relevant military technical or equipment-maintenance experience.
• Practical experience diagnosing, repairing, maintaining, or installing HVAC, refrigeration, electrical, appliance, restaurant, industrial, or other mechanical equipment.

Additional qualifications include:

• Basic understanding of refrigeration-cycle, electrical, or mechanical principles.
• Familiarity with a digital multimeter or other electrical diagnostic tools, or a demonstrated ability to learn their proper use.
• Mechanical aptitude and willingness to perform hands-on equipment inspection and testing.
• Ability to follow a logical troubleshooting process.
• Professional telephone, email, and written communication skills.
• Ability to communicate effectively with customers and experienced service technicians.
• Ability to learn company products, parts, warranty procedures, CRM software, and inventory systems.
• Dependability, organization, self-motivation, and strong follow-through.
• Ability to manage multiple open service matters and maintain accurate documentation.
• Ability to work effectively as part of a small company team.

Preferred but Not Required

• Completion of an HVAC or HVAC/R technical-training program.
• EPA Section 608 certification.
• Commercial refrigeration experience.
• HVAC service or air-conditioning experience.
• Refrigeration, electrical, mechanical, or equipment-repair experience.
• Appliance, restaurant-equipment, facilities-maintenance, or industrial-maintenance experience.
• Familiarity with wiring diagrams, compressors, fan motors, controllers, sensors, relays, capacitors, and start components.
• Prior technical-support, warranty-support, or customer-service experience.
• Experience using CRM or inventory-management software.

Recent technical-school graduates, early-career HVAC technicians, military technicians, and candidates with relevant hands-on repair or maintenance experience are encouraged to apply., * Are you able to work full-time, in person, at our Tampa facility?

• Briefly describe your HVAC/R, refrigeration, electrical, appliance-repair, equipment-maintenance, industrial-maintenance, or technical background.
• Which of the following have you used: digital multimeter, wiring diagram, temperature probe, refrigeration gauges, electrical schematic, hand tools, or equipment service manual?

Pulled from the full job description

• Professional development assistance
• Tools provided
• Paid time off, The selected candidate will receive training in Valpro commercial refrigeration products, warranty procedures, parts identification, electrical and refrigeration troubleshooting, equipment testing, service coordination, and technical-support practices.

Allied Manufacturing, Inc. is an equal-opportunity employer.

Pay: $22.00 - $26.00 per hour

Benefits:

• Paid time off
• Professional development assistance
• Tools provided