Mgr, Information Technology

Georgia Dept of Corrections

Forsyth, GA, United States

14 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

4 years minimum

Compensation

$50,983.0 - $81,720.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Microsoft Online Services Identity and Access Management IT Management Azure Active Directory Wireless Networks Wireless Telecommunications Software Licensing Okta Information Technology Servicenow

Job description

The Account Services Manager provides strategic leadership and operational oversight for enterprise customer-facing technology services that enable the Georgia Department of Corrections mission. This position manages the delivery, performance, and continuous improvement of critical IT service functions, ensuring technology services are secure, reliable, responsive, and aligned with organizational priorities. The Account Services Manager oversees multiple technology service areas, including Wireless Support, Identity and Access Management, Microsoft 365 services, Executive/VIP Technical Support, State Technology Purchasing, Software Licensing and Renewals, and Enterprise Incident Management. This position directs supervisors and technical staff while fostering a culture of customer service, accountability, collaboration, and continuous improvement.

Requirements

Associate degree in a related field from an accredited college or university and two (2) years in a managerial or supervisory role; or four (4) years in a managerial or supervisory role., * Microsoft 365 administration and cloud productivity services experience.

Identity and Access Management platforms, including Microsoft Entra ID (Azure AD), Active Directory, Okta, or similar technologies experience.
Enterprise service desk, desktop support, or customer experience organizations experience.
Enterprise wireless/mobile device services experience.
Enterprise IT Service Management (ITSM) platforms such as ServiceNow experience.
Experience within state government or another large public-sector organization