Field Technician Data Centers

In this role, you will take on increasingly complex assignments and work with greater independence while supporting a wide range of power system equipment. The ideal candidate will possess hands-on experience with electrical power systems, industrial controls, and field service operations, along with a strong commitment to safety, quality, and customer satisfaction.

Key ResponsibilitiesField Service Support

• Perform troubleshooting, maintenance, testing, and repair of electrical systems and equipment, including transformers, circuit breakers, low-voltage (LV) and medium-voltage (MV) switchgear, PLC controls, and related electrical infrastructure.
• Diagnose and resolve technical issues on-site with minimal supervision, ensuring reliable system performance and minimizing customer downtime.
• Conduct inspections, testing, and commissioning activities to verify proper operation and compliance with applicable industry standards.
• Collaborate with senior technicians and engineers to address complex technical challenges and escalate issues when necessary.

Customer Interaction and Support

• Serve as the primary customer contact during service visits, providing technical support and maintaining strong customer relationships.
• Communicate technical findings, recommendations, and corrective actions clearly and professionally.
• Prepare detailed service documentation, including troubleshooting reports, test results, maintenance records, and system performance assessments.

Operational Efficiency

• Independently manage service assignments, prioritize tasks, and ensure timely completion of work.
• Assist in coordinating service schedules to optimize resource utilization and reduce customer downtime.
• Work with internal teams to ensure the availability of required parts, tools, and equipment.
• Maintain accurate records related to service activities, inventory, labor hours, and equipment usage.
• Utilize remote diagnostic tools to troubleshoot systems and provide technical support to field personnel when needed.

Health and Safety Compliance

• Perform all work in accordance with company safety policies, OSHA requirements, and applicable industry regulations.
• Conduct site-specific safety assessments and identify potential hazards before beginning work.
• Participate in safety meetings, briefings, and audits to promote a safe working environment.
• Support and mentor less experienced technicians in safe work practices and compliance requirements.

Continuous Improvement

• Stay current with industry technologies, products, and best practices related to electrical power systems and controls.
• Identify opportunities to improve service quality, operational efficiency, and customer satisfaction.
• Assist in developing and maintaining standard operating procedures (SOPs), technical documentation, and service best practices.

• High school diploma or equivalent required.
• Associate degree in Electrical Engineering, Mechanical Engineering, or a related technical field preferred.
• Technical certifications such as NFPA 70E, OSHA 30, or other relevant industry certifications are a plus.

Experience

• 3-5 years of hands-on experience as a field service technician in power systems, electrical equipment, industrial controls, or a related field.
• Demonstrated experience troubleshooting, maintaining, and repairing complex electrical systems and components.
• Experience using field service management software is preferred.
• Working knowledge of PLCs, SCADA systems, transformers, circuit breakers, LV/MV switchgear, and protective relay systems.

Skills and Competencies

• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to independently diagnose and resolve complex technical issues.
• Proficiency with electrical testing equipment, diagnostic software, and standard electrical tools.
• Ability to read and interpret electrical drawings, schematics, and wiring diagrams.
• Excellent communication and customer service skills.
• Strong organizational and time-management abilities.
• Ability to work effectively both independently and within a team environment.

Additional Requirements

• Willingness and ability to travel extensively, including overnight stays.
• Valid driver’s license with a satisfactory driving record.
• Strong commitment to workplace safety and customer satisfaction.

Preferred Qualifications

• Experience working with low-voltage and medium-voltage electrical systems.
• Familiarity with PLCs, SCADA systems, and protective relay applications.

Travel Requirements

• Frequent travel to customer sites and regional service locations.
• Ability to work overtime, weekends, and on-call schedules as required.
• Flexibility to support extended shifts during commissioning, startup, and emergency service activities.

Physical Requirements and Work EnvironmentGeneral Physical Demands

• Ability to stand and walk for extended periods (8-12 hours per day).
• Ability to bend, kneel, squat, crouch, crawl, and work in confined spaces.
• Ability to climb ladders, stairs, and access elevated work areas.
• Ability to work indoors and outdoors in varying weather conditions and industrial environments.

Lifting and Material Handling

• Frequently lift and carry equipment and materials weighing up to 50 pounds.
• Occasionally lift and move materials weighing up to 75 pounds with assistance or mechanical aids.
• Ability to push, pull, and maneuver equipment, cable reels, and testing devices.

Manual Dexterity and Tool Use

• Safely operate hand tools, power tools, and electrical testing equipment.
• Perform cable terminations, wiring tasks, and precision adjustments requiring strong hand-eye coordination and fine motor skills.
• Ability to work while wearing gloves, arc-flash PPE, and other required protective equipment.

Vision and Hearing

• Ability to read schematics, labels, gauges, and digital displays.
• Ability to distinguish wire and cable colors.
• Ability to hear alarms, equipment sounds, verbal instructions, and safety communications.

Work Environment Conditions

• Exposure to energized and de-energized electrical systems.
• Exposure to industrial environments, including noise, dust, dirt, and construction-related conditions.
• Required use of personal protective equipment (PPE), including arc-flash suits, hard hats, safety glasses, safety boots, hearing protection, and fall-protection equipment.

Pulled from the full job description

• Paid training
• Fuel card
• On-the-job training
• Parental leave
• 401(k)
• Health insurance
• Paid time off, * 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Pay: $32.00 - $60.00 per hour, * 401(k)

• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• On-the-job training
• Paid training