Service Desk/Help Desk (Bilingual Korean)

Geopaq Logic

Plano, TX, United States

14 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$48,000.0 - $72,000.0

Working hours

Regular working hours

Languages

English, Korean

Job source

www.indeed.com

Tech stack

Microsoft Excel Artificial Intelligence Data Analysis JIRA Information Systems System Configuration Identity and Access Management Information Technology Operations Prompt Engineering Information Technology Data Analytics

Job description

Service Desk & Customer Support
System Administration (Jira/MSP+/Web Systems)
Data Analysis (Excel/KPI/Reporting)
AI-Driven Automation & AI-assisted Development
Continuous Process Improvement (Agile Mindset) on QA/System failure issues
Perform basic to intermediate system administration tasks, including User and access management
System configuration: Workflow and process maintenance, Issue investigation and escalation
Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Pay: $4,000.00 - $6,000.00 per month

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
5+ years of experience in one or more of the following areas:
Service Desk / Help Desk Operations
IT Operations or Application Support
System Administration
Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.