IT Support/Help Desk Coordinator - Korean Speaking

DB Insurance is seeking a proactive and detail-oriented IT Support/Help Desk Coordinator to join our team. The ideal candidate will provide enterprise-wide technical support, manage IT assets, and ensure smooth onboarding and offboarding of employees. This role requires hands-on technical skills, strong problem-solving abilities, and clear communication with both technical and non-technical staff., * IT Service Desk Management: Providing enterprise-wide Tier 1 technical support; streamlining incident resolution and process documentation through ticket system operations.

• Onboarding & Offboarding Support: Managing workstation setups (monitors, LAN, etc.) for new hires; executing data backups and hard drive reclamation for departing employees.
• Hardware Asset Management: Overseeing IT asset procurement (vendor quotations); managing device configuration and inventory through ITAM systems.
• User Account Management: Provisioning and managing access controls for corporate systems, including Google Workspace, BIS, and VPN.
• Office Infrastructure Support: Supporting network terminal operations (collaborating with ISPs); maintaining SAS workstations, IVR (ARS) systems, and Virtual Desktop Infrastructure (VDI).
• Software Compliance: Supporting the installation of standard corporate software; monitoring license status and Data Loss Prevention (DLP) protocols.
• IT Guide & Training: Developing user manuals for IT equipment and systems; maintaining email distribution groups for external partners (banks/agencies).

• Experience: Bachelor’s degree in Information and Communication Engineering, Computer Science, or a related field; OR 1-3+ years of experience in IT Help Desk/Technical Support roles.
• Technical Skills: Proficiency in Windows OS and MS Office suite; strong software troubleshooting and resolution capabilities.
• Hardware Knowledge: Hands-on experience with PC assembly/disassembly, LAN cable management, and foundational knowledge of network infrastructure.
• Communication: Strong service mindset with the ability to articulate complex technical concepts clearly to non-technical users.
• Professionalism: A proactive learner capable of managing tasks with high accuracy and attention to detail in a fast-paced corporate environment.
• Language: Proficient in both Korean and English (Business level) for effective communication within a global corporate setting.

Pulled from the full job description

• Health insurance
• Paid time off
• Flexible spending account
• Life insurance
• Paid holidays, * Medical (PPO), dental (PPO), vision (PPO), and life insurance covered 100% by the company and 50% for dependents
• Paid time off and sick leave
• 13 annual paid holidays
• 401(k) plan with up to 4% company match
• Flexible Spending Account (FSA) & Dependent Care FSA
• Quarterly Fringe Benefit reimbursements
• Job-related training reimbursement
• Casual dress code

At DB Insurance USA, we carry forward a legacy of excellence that began in South Korea in 1962 and expanded to the U.S. in 1984. Backed by the financial strength of a global powerhouse (AM Best Rating: A+, S&P Rating: A+), we combine world-class resources with the agility of a close-knit team. With offices in California, Hawaii, New York, and Guam, we provide innovative insurance solutions tailored to protect your property, business, and livelihood. We are committed to fostering a culture of inclusion and innovation, ensuring exceptional service and peace of mind for every policyholder.