Social Media Care Representative

• Learning client’s brand voice
• Responding to customer comments and messages on channels such as Facebook, Twitter, Instagram, TikTok, Google, Yelp, and any other social platforms or review platforms presented
• Reputation Management across all platforms
• Responding to customer complaints
• Utilizing our brand monitoring tools and alerting in real time if any potential crises occur
• Quickly identify a customer’s problem, report it correctly, and provide customers with reasonable solutions to the problem
• Follow up with customers on any outstanding matters and provide additional assistance as needed
• Escalate any issues, high-risk situations, or viral posts online
• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact., · 2 GHz min without video or screen monitoring/recording · Core i3/5/7 with video and/or screen monitoring/recording · Memory · 4 GB min · Network · TCP/IP network required (hard-wired LAN recommended) · Voice bandwidth: 100 Kbps (G.711), 32 Kbps (G.729) · Video calling bandwidth (estimated) 600 Kbps Confirm network speed with these online speed tests: https://www.speedtest.net/ https://www.bandwidthplace.com/ Please record your results. · Allowed network ports in the range 40,000 to 65,535 · Outbound firewall UDP port 5080 open for SIP signaling · UDP port 5060 open for the SIP softphone · QoS router configurations recommended for UDP packets · Router/Firewall ALG/SIP Packet inspection disabled

· Operating System[9]-NO CHROMEBOOK · Windows 10 · Active Firewall _· Browsers[11] · Google Chrome 80 and later · Mozilla Firefox 60 and later · Internet Explorer 11 and later (Windows 7, 8, and 10) [12] [13] · Additional Software · TeamViewer application (for remote technical assistance)

• An excellent customer service attitude
• The ability to tailor interactions for an exceptional customer experience
• Friendliness, confidence, and a self-starting approach
• Strong verbal and written communication skills

• A positive and quick troubleshooting mindset, · Ability to sit for up to 8 hours unassisted · Ability to enter data for up to 8 hours unassisted · Ability to view PC screen for up to 8 hours · Ability to prioritize in a multi-task environment, * Associates degree or education equivalent

• Marketing: 1 year (Preferred)
• Social Media: 1 year (Preferred)
• Must be computer literate
• Reliable, punctual attendance is an essential function of the position
• Problem solving and critical thinking skills
• Great multitasking skill
• Work effectively with Windows-based computer systems
• Demonstrate initiative and interest in self-development
• Must be able to navigate more than one site at a time
• FLEXIBILITY IS NEEDED, * Associate (Preferred)

Experience:

• Marketing: 1 year (Preferred)
• Social Media: 1 year (Preferred)

3.73.7 out of 5 stars Texas Remote $16 an hour - Full-time, Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Opportunities for advancement, * Comprehensive Health, Dental, and Vision coverage
• Opportunities for Employee Advancement and Career Growth
• Internal promotions are encouraged
• Exciting incentives, gamification to win awards
• Paid Time Off for ALL employees
• Ditch the commute and enjoy the freedom to work from your home office, * 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• We are open Monday to Sunday 8AM - 10PM EST. Need to be able to work any shift during our hours of operation.

Work Location: Remote but must live in TX or FL with a state issued ID for either state.

Job Type: Full-time

Pay: $16.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you live in either TX or FL with a state issued ID for that state?
• Do you have a laptop/desktop that meets our Equipment and Network requirements in the job posting?
• Are you available to work nights/ weekends/holidays, including any shift between the hours of 8AM-10PM EST?
• Is the pay of $16 acceptable to you?

Do you crave social media and have a passion for customer service? NexGen Agency, a dynamic provider of social media customer care, is seeking Social Media Care Reps to join our team! College Students Welcome! This is a fantastic opportunity to launch your social media career.

Here’s what you’ll get:

• Learn & Grow: Gain valuable experience in how businesses leverage social media to retain customers.
• Fast-Paced & Fun: Be part of a friendly, hardworking, and big-thinking team dedicated to stellar customer experiences.
• Support Prestigious Clients: Work with some of our most respected clients in the global fitness industry.
• Training Provided: No prior experience needed! We’ll equip you with the skills you need to succeed.