Help Desk Specialist

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system

• Diagnose and troubleshoot computer hardware, software, networking, and peripheral issues.

• Install, configure, and maintain operating systems, applications, and security updates.

• Document customer issues, resolutions, and service requests in the help desk ticketing system.

• Assist customers with system configuration.

• Escalate complex technical issues to senior technicians or network administrators when necessary.

• Support setup and maintenance of equipment

• Educate customers on proper system use and basic troubleshooting techniques.

• Ensure timely follow-up and resolution of support requests to maintain excellent customer service.

The Help Desk Support Specialist serves as the primary point of contact for customers seeking technical assistance with hardware, software, and network-related issues. This role is responsible for diagnosing problems, providing effective solutions, and ensuring a high level of customer satisfaction. The position requires strong technical knowledge, communication skills, and the ability to troubleshoot issues efficiently in a fast-paced environment., · 18+ years of age with valid government ID and ability to pass background check.

· 1-3 years of experience in IT support, help desk, or technical support role.

· Knowledge of Windows operating systems, networking basics, and common software application

· Experience with troubleshooting hardware and peripheral devices.

· Familiarity with remote support tools and help desk ticketing systems

· Strong analytical, problem-solving, and communication skills.

Work Environment & Physical Demands

· Office or hybrid work environment

May require occasional after-hours or weekend support

Required Qualifications

· 18+ years of age with valid government ID and ability to pass background check.

· 1-3 years of experience in IT support, help desk, or technical support role.

· Knowledge of Windows operating systems, networking basics, and common software application

· Experience with troubleshooting hardware and peripheral devices.

· Familiarity with remote support tools and help desk ticketing systems

· Strong analytical, problem-solving, and communication skills.