Technology Acceleration Manager

At Elior UK, we’re transforming the way customers experience food, hospitality and retail through innovative technology. From digital ordering and EPOS to mobile applications and customer-facing solutions, we’re investing in technology that delivers smarter operations and exceptional customer experiences. We’re looking for a Technology Acceleration Manager to lead the successful rollout of these solutions across our client sites. If you enjoy managing projects, working closely with customers, and bringing technology to life through training, implementation and innovation, this is an opportunity to make a real impact. Location: London (predominantly client-site based across London with some national travel)

What you’ll be doing As Technology Acceleration Manager, you’ll take ownership of customer technology projects from concept through to launch, ensuring every implementation is delivered seamlessly and creates lasting value for our clients and operational teams.

You’ll:

• Lead the end-to-end delivery of customer technology projects, ensuring they’re delivered on time, within budget and to the highest standard.
• Champion Elior’s customer technology strategy, promoting digital innovation across clients and internal stakeholders.
• Manage the mobilisation and launch of new technology solutions, providing on-site support and guidance to ensure successful adoption.
• Deliver engaging training and communications to operational teams, helping them embrace new systems with confidence.
• Build strong relationships with Operations, Sales, Technology teams and third-party suppliers to deliver outstanding customer outcomes.
• Support technology feasibility assessments for new business opportunities and provide expert advice during the sales process.
• Identify opportunities to improve systems, processes and customer experiences by keeping up to date with emerging technologies and industry trends.
• Monitor project risks, manage implementation plans and ensure technology solutions continue to deliver long-term business value.

We’re looking for someone who combines strong project delivery skills with a passion for technology and customer experience., * Experience delivering technology implementation projects involving digital platforms, EPOS, e-commerce, mobile applications or hospitality technology.

• A proven ability to manage multiple projects simultaneously from planning through to successful launch.
• Strong stakeholder management skills, with the confidence to influence colleagues, clients and suppliers at all levels.
• Experience training and supporting end users through technology change programmes.
• Excellent organisational, communication and problem-solving skills.
• Commercial awareness, with experience managing project budgets, suppliers or technology partners.
• A proactive mindset with a passion for innovation and continuous improvement.
• Experience within hospitality, retail or contract catering would be advantageous, but isn’t essential

If you’re passionate about using technology to transform customer experiences and enjoy delivering projects that make a real difference, we’d love to hear from you.

Pulled from the full job description

• Company pension
• Paid volunteer time

Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That’s why we make sure our team feels appreciated, supported, and set up for success! Here’s what’s waiting for you:

• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn’t run on a 9-5 schedule.
• Plenty of Time to Unwind - generous holiday allowance of 33 days, with the option to buy more.
• Leave for life’s important moments - whether family, personal or unexpected.
• Give back time - paid volunteering days for the causes you care about.
• Room to grow - career development and learning opportunities for all stages of your career.
• Wellbeing first - mental health support and wellbeing perks.
• Financial security - pension schemes and life assurance.
• Exclusive discounts - save on entertainment, leisure, and even travel!

One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You’ll Love Working Here We’re a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here’s the best part - 87% of our team say they’re proud to work here! Why? Because we create a place where you’re listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you’re passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren’t just policies, they’re who we are. We know that different perspectives make us stronger, and we’re dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.