Operations Manager - Amazon DSP (DWA6 - Kent, WA)

• Run daily DSP operations with a focus on safety, quality, and on-time delivery
• Manage Delivery Associates, Lead Drivers, and Dispatch to ensure consistent execution
• Own core DSP metrics: DA performance, compliance, safety, rescue rates, and labor efficiency
• Partner with Amazon station leadership to maintain strong communication and alignment
• Use data and KPIs to identify issues, drive corrective action, and improve results
• Lead safety coaching, incident follow-up, and compliance with DSP and Amazon standards
• Support hiring, onboarding, and workforce planning to maintain staffing levels
• Build a high-accountability, high-performance culture that rewards excellence
• Additional tasks as needed, related responsibilities, or miscellaneous job-related functions

This is a hands-on leadership role where operational discipline, coaching ability, and performance management are essential., * Experience in Amazon DSP, FedEx Ground, UPS, or high-volume logistics operations

• Strong leadership presence with the ability to coach, motivate, and hold teams accountable
• Proven ability to manage performance using KPIs, dashboards, and operational data
• Excellent communication and relationship-building skills with both internal teams and station partners
• Proficiency with Excel, routing/dispatch tools, and workforce management systems
• Mechanical aptitude and problem-solving skills
• Resilience and adaptability in a fast-paced, evolving environment

Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Competitive salary with performance bonuses
• 401(k) with company match
• Health, dental, vision insurance
• Paid time off and tuition reimbursement
• Zappos shoe credit
• And more, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance