Maintenance Administrator

Vertu Facilities Management

Glasgow, UK

13 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£29,359.0

Working hours

Shift work

Job source

uk.indeed.com

Tech stack

Microsoft Excel Microsoft Outlook Computer-Aided Facility Management Microsoft Office

Job description

Due to continued growth, they are looking to recruit a Direct Technical Controller to join their Glasgow team, supporting a major facilities management contract.

The Role

The Direct Technical Controller will be responsible for the effective day-to-day planning and scheduling of engineers’ routes and workloads across reactive and planned maintenance contracts.

The role will involve liaising with customers, engineers, internal service teams, suppliers and subcontractors, while acting as a central point of contact between all parties.

Key Responsibilities

· Plan and manage the daily workloads of engineering teams across the UK and Northern Ireland.

· Schedule new and outstanding works using a bespoke CAFM system.

· Work to agreed attendance, completion, SLA and KPI targets.

· Manage outstanding parts and minimise equipment downtime.

· Monitor refrigeration equipment remotely and identify faults or false alarms.

· Triage alarms to support scheduling and reduce unnecessary engineer visits.

· Provide support to refrigeration engineers and service desk teams.

· Analyse reports and help reduce outstanding work-order volumes.

· Handle calls, monitor shared mailboxes and complete general administration.

Requirements

· Previous experience in administration, planning, scheduling or a similar office-based role.

· Strong organisation, communication and problem-solving skills.

· Good knowledge of Microsoft Office, including Excel and Outlook.

· The ability to work under pressure and manage changing priorities.

· An understanding of facilities management or a willingness to learn.

· Previous CAFM, retail FM or refrigeration experience would be advantageous but is not essential.

Benefits & conditions

Pulled from the full job description

Annual leave
Company pension
Private medical insurance, Permanent, Full Time

Salary up to £29,359 plus an excellent benefits package

We are working with a highly reputable national facilities management contractor with long-standing contracts and a strong reputation for looking after its employees.