Learning Management System Administrator - DCSA (1948)

Strategic Technology Institute, Inc. (STi) is seeking a Learning Management System Administrator to support the Defense Counterintelligence and Security Agency Human Capital Management Office’s learning-technology environment at DCSA Headquarters in Quantico, Virginia.

This position will provide daily LMS administration and technical oversight, including course and user administration, digital-content integration, technical support, reporting, accessibility compliance, cybersecurity coordination, platform integration, and learning-technology optimization.

The successful candidate will combine hands-on enterprise LMS administration experience with SCORM or xAPI integration, technical troubleshooting, reporting, secure-system administration, vendor coordination, and long-term learning-technology planning.

PRIMARY RESPONSIBILITIES -

• Administer daily LMS operations, including course creation, configuration, catalogs, learner enrollments, assignments, completion tracking, and reporting.
• Manage learner, instructor, and administrator accounts, permissions, organizational structures, and system access.
• Serve as the primary LMS help desk and provide first-level technical support to learners, instructors, administrators, and other stakeholders.
• Develop and maintain LMS standard operating procedures, administrator job aids, user guides, knowledge articles, and technical documentation.
• Document technical issues, manage service tickets, coordinate with IT teams and vendors, and track problems through resolution.
• Monitor vendor performance against service-level agreements and communicate issue status, risks, and corrective actions to Government stakeholders.
• Upload, configure, test, and troubleshoot SCORM, xAPI, third-party courseware, and other digital learning content.
• Validate course launch, navigation, bookmarking, completion, assessment, and reporting functionality.
• Support integrations among the LMS, human resources information systems, single sign-on services, identity-management capabilities, and other enterprise platforms.
• Ensure LMS configurations and administrative processes comply with cybersecurity, data-privacy, records-management, and personally identifiable information requirements.
• Support learning-technology governance, configuration management, change control, Risk Management Framework documentation, and Authority to Operate activities.
• Conduct platform, courseware, and digital-content audits for Section 508 accessibility.
• Develop recurring LMS reports and analyze usage data, service metrics, user feedback, and system performance to recommend improvements.
• Evaluate emerging learning technologies and support technical assessments, market comparisons, feasibility studies, and controlled pilot programs.
• Develop and maintain a learning-technology roadmap addressing system optimization, modernization, integration, and potential legacy-system replacement.
• Coordinate with DCSA human capital, information technology, cybersecurity, instructional-design, training, data-management, and vendor stakeholders., * Primary place of performance is DCSA Headquarters at the Russell-Knox Building in Quantico, Virginia.
• Work is primarily on-site. Limited telework may be permitted under a schedule approved by the Government.
• The position requires regular coordination with human capital, information technology, cybersecurity, instructional-design, training, and vendor stakeholders.
• Local National Capital Region travel and occasional travel to other DCSA locations may be required.
• The anticipated contract period extends through March 30, 2031, if all options are exercised.

ABOUT STi -

Strategic Technology Institute, Inc. (STi) supports national security missions across engineering, maintenance and repair, logistics, information technology, cybersecurity, and program control. STi is a minority-owned Small Disadvantaged Business focused on delivering flexible, mission-driven solutions to Federal customers.

• U.S. citizenship and current active Secret or higher U.S. Government security clearance required.
• Bachelor’s degree or higher in information systems, learning technology, instructional technology, computer science, education technology, business systems, or a closely related discipline.
• Experience administering an enterprise learning management system or comparable learning-technology platform.
• Experience configuring courses, catalogs, enrollments, assignments, learner records, permissions, and completion reports.
• Experience integrating, testing, and troubleshooting SCORM or xAPI courseware.
• Experience providing LMS help-desk support, managing service tickets, and coordinating issue resolution with IT teams or vendors.
• Experience developing LMS procedures, user guides, administrator job aids, knowledge articles, or technical documentation.
• Knowledge of data privacy, PII protection, cybersecurity controls, and secure-system administration.
• Knowledge of Section 508 accessibility requirements applicable to learning platforms and digital courseware.
• Strong technical troubleshooting, project-management, documentation, communication, and stakeholder-engagement capabilities.
• Ability to work primarily on-site at DCSA Headquarters in Quantico, Virginia., * Prior DCSA, DoD, Intelligence Community, or Federal LMS administration experience.
• Experience with DoD learning systems or enterprise Federal training environments.
• Experience supporting Risk Management Framework, cybersecurity authorization, or Authority to Operate activities.
• Experience integrating an LMS with HRIS, identity-management, or single sign-on services.
• Familiarity with Universal Design for Learning principles.
• Experience evaluating microlearning, gamification, social-learning, or other emerging learning technologies.
• Experience managing vendor service-level agreements or developing learning-technology roadmaps.
• Applicable LMS administration, learning technology, information technology, or cybersecurity certification.
• Experience with Microsoft SharePoint, Visio, Planner, or Forms., * Bachelor’s (Required)

Experience:

• DoD enterprise learning management system administration: 3 years (Required)
• SCORM or xAPI courseware integration and troubleshooting: 2 years (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance