IT Support

REQ Solutions

Salem, VA, United States

13 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Compensation

$62,400.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows Wireless LAN Android Software Development Apple IOS BIOS Computer Networks System Configuration Data Recovery Dynamic Host Configuration Protocol Desktop Computing Device Drivers Domain Name System (DNS)

+19 more

Firmware Virtual Private Networks (VPN) Local Area Networks Microsoft Office Microsoft Software Networking Basics Routing Remote Desktop Services Software Systems TCP/IP Virtual Local Area Networks Wi-Fi Technology Extensible Firmware Interface Peripherals Information Technology Deployment Automation Laptops Hardware Infrastructure Network Server

Job description

Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Requirements

Software Systems Proficiency
Ability to install, configure, troubleshoot, and maintain operating systems issues.
Knowledge of user profiles, permissions, registry, and system recovery tools.
Experience with imaging and deployment tools
Hardware and Peripheral Troubleshooting
Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices.
Understanding of BIOS/UEFI, hardware drivers, and firmware updates.
Ability to replace hardware components and manage inventory.
Networking Fundamentals
Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Ability to diagnose connectivity issues and work with networked devices.
Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn)

(Technical, Support, Client, Desktop, Hardware, Software, Windows, Laptops, Workstation, Printers, Installation, Configuration, Troubleshooting, Networking, Active, Directory, Ticketing, ITSM, Microsoft, Office, IOS, Android, VPN, VDI, DHCP, DNS, TCPIP, VLAN, Routing, LAN, WLAN, Servers, Assets, Inventory, Documentation, Onboarding, Offboarding, Conferencing, Audio, Video, Repairs, Deployment, Security, Customer, Communication, SLA, Escalation, Maintenance, Operations, Infrastructure, Peripherals, Technician)