Staff Engineer, ServiceNow IT Risk & Compliance

We are seeking a Staff Engineer with deep expertise in ServiceNow to lead architecture, design scalable solutions, and drive engineering excellence. You will shape technical direction and raise the effectiveness of the team. You will play a key role in designing, developing, and maintaining scalable solutions on the ServiceNow platform, with a primary focus on Integrated Risk Management (IRM). The ideal candidate will have strong technical leadership skills, experience in stakeholder engagement, and a deep understanding of platform best practices.

This is a hands-on leadership role requiring both:

• Strategic thinking (architecture, standards, platform vision)

• Execution depth (solution design, complex build, integration patterns)

Key Responsibilities

• Act as primary technical authority for ServiceNow and integrations

• Provide deep hands-on support in complex design and troubleshooting scenarios

• Mentor engineers and elevate overall technical capability of the team

• Mentor junior engineers and provide technical leadership within the team to elevate the team

• Lead architecture reviews, POCs, and technology evaluations

• Design and deliver solutions using ServiceNow (App Engine, UI Builder, Now Experience, Flow Designer, IntegrationHub, ATFs)

• Drive reuse and standardization across ServiceNow applications

• Optimize platform usage and follow ServiceNow best practices to reduce technical debt and operational overhead

• Lead technical design and development efforts ensuring scalability and maintainability

• Conduct workshops with stakeholders to gather requirements and provide technical guidance on platform capabilities.

• Support additional modules such as Software Asset Management (SAM) and Contract Management.

• Collaborate in an Agile (SAFe) environment, participating in sprint planning, reviews, and retrospectives.

• Ensure compliance with ServiceNow platform standards and governance.

• Learn and champion DevOps practices.

• Develop proficiency in and support configuration automation platforms, including Blue Prism and Power Automate, to drive process efficiency and integration.

• Bachelor’s Degree or equivalent Engineering skillset / training / work experience in relevant technical domain

• 6+ years of hands-on experience developing on the ServiceNow platform.

• Active ServiceNow CIS-Risk certification.

• Proven experience in technical leadership, including mentoring and guiding development teams

• Strong understanding of ServiceNow platform best practices for scalability and maintainability

• Experience conducting stakeholder workshops and translating business requirements into technical solutions.

• Integration Experience including:

• Familiarity with Integration Hub and use of out-of-box spokes

• Ability to design and build custom integrations leveraging REST API’s and OAuth

• Deep hands-on experience with ServiceNow (UI Builder, App Engine Studio, Flow Designer, IntegrationHub, Workspaces)

• Proven experience in Architecture ownership

• Experience working in an Agile (SAFe) framework

• Ability to manage multiple priorities in a fast-paced environment

Pulled from the full job description

• Referral program
• Tuition reimbursement
• Parental leave
• Health insurance
• 401(k) matching
• Employee discount
• Vision insurance, * Experience engaging with senior leadership.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law., This position has a starting salary range of $116,200.00 to $151,000.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world’s leading off-price retailer., We are the Governance Technology Enablement (GTE) team, driving technology solutions that strengthen governance and risk assurance across TJX. Our primary focus is delivering and optimizing ServiceNow solutions that support critical functions, including IT Risk & Compliance, Vendor Management, Contract Management, and Software Asset Management.

Beyond ServiceNow, we enable automation and efficiency through platforms such as Blue Prism and Power Automate, and we maintain a custom application that underpins TJX’s Integrated Risk Assurance process. Our mission is to empower governance teams with innovative, scalable, and integrated technology solutions that enhance compliance, streamline processes, and deliver measurable business value.