IT Field Technician II

Right Click is seeking an experienced IT Field Technician to serve as a higher-level technical resource and escalation point for clients. This role requires strong mid-level technical expertise, excellent troubleshooting skills, and a commitment to operational excellence and client satisfaction., * Provide Level 2 and 3 support including advanced troubleshooting, root cause analysis, and ownership of problem tickets

• Support and administer RMM, PSA, documentation, security, backup, password vault, and endpoint protection tools in a multi-client MSP environment
• Manage identity, endpoint, email, and network security, including phishing response, account compromise investigations, and incident escalation
• Support Microsoft 365 in multi-tenant environments including Entra ID, Exchange Online, SharePoint, OneDrive, Teams, MFA, Conditional Access, and audit logs
• Provide Windows endpoint and server support including Windows 10/11, Windows Server, Active Directory, Group Policy, DNS, DHCP, and hybrid identity concepts
• Perform networking support and troubleshooting including TCP/IP, VLANs, routing, firewalls, VPNs, and wireless networks across Cisco, Meraki, Fortinet, Ubiquiti, and Aruba environments
• Support virtualization platforms including VMware vSphere and Microsoft Hyper-V
• Follow formal change management processes including risk assessment, implementation planning, rollback procedures, and documentation
• Provide foundational support for VoIP and unified communications platforms such as Teams, Zoom, and RingCentral

• Minimum 3 years of technical experience
• Minimum 2 years in an MSP environment
• Strong troubleshooting and client service skills
• Experience with Windows Server, Microsoft 365, Azure, AWS, Active Directory, networking, and VoIP
• Microsoft certifications strongly preferred

Soft Skills

• Positive, proactive, and action-oriented
• Calm under pressure and adaptable to change
• Strong problem-solving and customer-focused mindset

Additional Requirements

• Valid driver’s license and good driving record
• Ability to lift up to 50 pounds
• Background check and drug screening required

Pulled from the full job description

• Mileage reimbursement
• Referral program
• Professional development assistance
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance, * Annual salary range: $55,000-$65,000, based on experience
• Mileage reimbursement
• Medical and dental benefits
• Retirement plan
• Paid vacation and sick leave
• Life and long-term disability insurance
• Tuition reimbursement
• Wellness program, company lunches, snacks, and events

Right Click is an equal opportunity employer and complies with all applicable California and federal employment laws. All employment decisions are based on skills, experience, and business needs.

Job Type: Full-time

Pay: $58,000.00 - $65,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Right Click is a customer-focused provider of information technology hardware, services, and support. We serve businesses across Southern California and throughout the U.S., delivering reliable, secure, and scalable IT solutions.