IT Support

The City of Black Hawk is seeking an experienced IT Systems Analyst for a temporary assignment expected to last approximately three months. This role combines systems analysis, software application support, network administration, project management, and end-user technical support. The selected candidate will also serve as a backup resource for the Information Technology Manager and play a key role in supporting the City’s technology infrastructure., * Analyze, design, develop, and support software applications and business systems.

• Evaluate user needs and recommend technology solutions to improve efficiency and effectiveness.
• Research, test, and evaluate software, hardware, and technology products.
• Troubleshoot and resolve software, application, hardware, and system-related issues.
• Provide technical support to end users via phone, email, remote access, and onsite assistance.
• Develop and deliver employee training for new and existing software applications and technology deployments.
• Manage technology projects, including documentation, task assignments, and progress reporting.
• Assist with database design, development, maintenance, backup, recovery, and monitoring.
• Support network infrastructure, including switches, routers, connectivity, and network monitoring.
• Maintain and support cybersecurity tools, including firewalls, antivirus software, spam filtering, content filtering, and intrusion prevention systems.
• Install, configure, maintain, and troubleshoot computer hardware and software.
• Support and administer VoIP, digital, and analog telephone systems.
• Provide Help Desk support and technical assistance to City employees.
• Assist with budgeting, technology planning, equipment replacement strategies, purchasing, and vendor evaluations.
• Maintain user accounts, permissions, and system security.
• Serve as a representative in meetings with staff, vendors, contractors, and outside agencies.
• Assist the Information Technology Manager with daily technology operations as needed.

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field preferred.
• Experience with systems analysis, software support, application development, and technical troubleshooting.
• Knowledge of Windows operating systems, networking technologies, and server environments.
• Experience with database administration, backup, and recovery processes.
• Understanding of network infrastructure, switches, routers, and firewall management.
• Experience supporting VoIP telephone systems preferred.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to manage multiple projects and priorities effectively.

$51 - $71 an hour - Contract, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance
• Paid sick time
• Life insurance
• Employee assistance program
• Disability insurance, * Competitive pay: $51.00-$71.00 per hour DOE
• Full-time temporary opportunity
• Immediate start available
• Broad exposure to applications, infrastructure, networking, telecommunications, and cybersecurity
• Opportunity to support essential municipal operations within the City of Black Hawk

Apply today for immediate consideration! This assignment is expected to last approximately three months and is ideal for an experienced IT professional ready to make an immediate impact. Pay Details: $51.00 to $71.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled