IT Technical Support & Troubleshooting

IT Technical Support & Troubleshooting - Direct Hire - $50k-$75k Depending on experience. Job is in Lawrence Kansas. Great environment! Apply Today!

Key Responsibilities

Technical Support & Troubleshooting

• Provide remote and onsite technical support to clients.

• Diagnose and resolve hardware, software, networking, and operating system issues.

• Respond to support requests in accordance with company service level agreements (SLAs).

• Escalate complex issues when appropriate while maintaining ownership of client communication.

• Document troubleshooting steps, resolutions, and client interactions accurately.

Systems Administration

• Install, configure, and maintain Windows desktops, laptops, and servers.

• Manage Microsoft 365 environments, including user accounts, email, licensing, and security settings.

• Perform system updates, patch management, and routine maintenance.

• Monitor system health and proactively identify potential issues.

• Manage backup solutions and verify successful data recovery processes.

Network & Infrastructure Support

• Support firewalls, switches, wireless networks, and internet connectivity.

• Assist with network installations, upgrades, and troubleshooting.

Cybersecurity

• Manage endpoint protection, email security, MFA, and security awareness initiatives.

Project Work

• Participate in client technology projects including:

o Server deployments

o Microsoft 365 migrations

o Network upgrades

o Cloud migrations

o Hardware refreshes

o New office buildouts and relocations

• Coordinate with project managers and senior engineers to ensure successful project completion.

Client Service

• Build positive relationships with clients through professional communication and exceptional service.

• Educate clients on technology best practices and available solutions.

• Serve as a trusted technology resource and representative of company.

• Maintain a customer-first mindset in all interactions.

Required

• 2+ years of experience in IT support, systems administration, or managed services.

• Strong knowledge of Windows operating systems and Microsoft 365.