National Implementation Manager (Group Benefits)

As a National Implementation Manager, you will serve as a strategic partner and project leader responsible for the successful onboarding of large, complex group benefit clients (5,000+ lives). You will lead end-to-end implementations, working across brokers, customers, sales teams, and internal partners to deliver a seamless and consultative onboarding experience. This role is ideal for someone who thrives managing complexity, influencing stakeholders, and driving results while enhancing the overall client experience. What you’ll be doing

• Serve as the primary implementation lead for national accounts, building strong relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.).
• Act as a trusted advisor, guiding clients through onboarding, enrollment strategy, and benefit education.

• Lead and facilitate meetings, including kickoff calls, status updates, and executive stakeholder reviews.

• Own the end-to-end implementation lifecycle, ensuring delivery on timelines, scope, and quality for complex group benefit programs.
• Develop and execute detailed project plans, monitor milestones, track deliverables, and proactively manage risks and dependencies.

• Document decisions, maintain clear communication, and manage expectations across all stakeholders.

• Provide guidance on communication strategies and enrollment best practices.

• Support finalist presentations and sales efforts by presenting implementation capabilities and approach.

• Partner closely with account management, absence consulting, and service teams to ensure a coordinated client experience.

• Serve as a liaison between internal teams to resolve issues and streamline processes.

• Lead or support complex initiatives, including acquisitions, divestitures, and large-scale client changes.
• Contribute to process improvement efforts that enhance efficiency, scalability, and the client experience.

• Identify opportunities to simplify workflows and improve implementation outcomes., At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln’s core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training, The pay range for this position is $96,900 - $176,200 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package., This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial are considered property of Lincoln Financial and are not subject to payment of agency fees. Lincoln Financial (“Lincoln” or “the Company”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin or disability. Opportunities throughout Lincoln are available to employees and applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

Do you have experience in Stakeholder relationship building?, Do you have a Bachelor’s degree?, * Bachelor’s degree or equivalent experience (4+ years in lieu of degree)

• 5-7+ years of group benefits, enrollment, or implementation experience
• Strong knowledge of group protection products (disability, leave, life, supplemental health)
• Demonstrated project management experience managing complex, multi-stakeholder initiatives
• Exceptional communication and presentation skills (written and verbal)
• Proven ability to influence and build relationships across diverse stakeholders

Preferred Qualifications

• Experience working with large national accounts (5,000+ lives)

• Strong analytical and problem-solving skills:

• Ability to interpret plan documents, policies, and regulatory requirements
• Ability to define problems, analyze data, and develop actionable solutions

Familiarity with benefits administration systems and enrollment platforms

Experience supporting sales presentations or finalist meetings

Knowledge of industry trends and regulations impacting group benefits Key Competencies for Success

• Strategic thinking with strong execution focus
• Customer-centric mindset with a consultative approach
• Ability to navigate ambiguity and complex scenarios

Travel Requirements

• Up to 20%

3.53.5 out of 5 stars Charlotte, NC Remote $96,900 - $176,200 a year, Pulled from the full job description

• Tuition reimbursement
• Parental leave
• Paid time off
• Employee assistance program
• Disability insurance

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.