IT Generalist/Systems Administrator

This is a true generalist role for someone who thrives on variety. One day you’re debugging our internal scheduling tool, the next you’re troubleshooting a network issue at a branch office, and the next you’re tightening up our security posture. You’ll be the go-to IT resource for the whole company - which means your technical skills matter as much as your ability to explain things clearly to non-technical teammates.

What You’ll Do

Software Development & Application Support

• Build, maintain, and improve internal tools (scheduling, dispatch, CRM, customer portals)
• Troubleshoot bugs and performance issues
• Partner with vendors and third-party software providers
• Turn staff requests into practical technical solutions

IT & Network Support

• Maintain networks, servers, and infrastructure across office and field locations
• Set up and support workstations, mobile devices, and field tech equipment
• Manage user accounts, permissions, and system access
• Be the first point of contact for day-to-day help desk needs

Cybersecurity

• Monitor for vulnerabilities and suspicious activity
• Maintain firewalls, endpoint protection, backups, and patching
• Support data protection and regulatory compliance efforts
• Develop disaster recovery and business continuity plans

General IT Ownership

• Evaluate and recommend new tools and systems as we grow
• Manage relationships with IT vendors, ISPs, and service providers
• Document systems and processes for consistency
• Train staff on tools and systems

• 3+ years of hands-on IT experience spanning development, systems administration, and security
• Working knowledge of JavaScript, Python, and HTML
• Experience with business networks (routers, switches, VPNs, Wi-Fi) and Windows/Mac environments
• Solid grasp of cybersecurity fundamentals (endpoint protection, backups, patching, phishing prevention)
• Strong troubleshooting instincts and comfort being the “first call” when something breaks
• Excellent communication skills - you can explain tech issues in plain English
• A self-starter mentality; comfortable owning IT solo or with a small team

Nice to Have

• Experience in field-service or home-services businesses
• Familiarity with home-services CRM/dispatch software (e.g., ServiceTitan)
• CompTIA Security+, Network+, or similar certifications

Pulled from the full job description

• 401(k) 4% Match
• Professional development assistance
• Parental leave
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, * 401(k) with 4% match
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Opportunities for advancement

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Halco has been serving customers since 1984 - 42+ years, 13,000+ reviews, and a 4.9-star average. That reputation is built on doing things right, and we need an IT Generalist who brings that same mindset to our technology.