Network Support Engineer

This position will be an advanced IT tech who will be in charge of:

• Network installations/Tech release - under the supervision of the CEO and Operations Manager
• Break Fix - under the supervision of the CEO and Operations Manager
• Assist with staging configurations- under the supervision of the Operations Manager
• Support of the Firewall Validations and contract consultations under the supervision of the CEO

This position will be primarily remote with flexibility when appropriate. Up to 20% travel required for training and installation oversight. This position will report directly to the Operations Manager and CEO with tasks assigned from others on an as needed basis.

Necessary Skills:

Working with limited supervision this position will provide primary lead and advanced technical design and support for network installations, break/fix and general IT support. Manage and triage issues and escalate as necessary. Must be able to work with a diverse customer base with varying levels of technical knowledge with a customer first point of view.

Must have advanced knowledge and experience in the following areas:

• LAN/WAN
• Network Administration
• Network Firewalls
• Network Infrastructure
• IP Based Network Design and Optimization
• Firewall Configurations and Troubleshooting
• IP Subnets and Routing include routing protocols and ports
• VLAN tagging and configurations
• DNS
• Configuration and Troubleshooting of Commercial Routers, Switches and Access Points

Do you have a valid Driver’s License license?, Do you have experience in WAN?, * Excellent work ethic

• Strong problem solving skills
• Highest standard of customer service
• Must be reachable for on-call emergencies unless delegated to another staff member (this includes weekends, evenings and holidays)
• Weekend and evening availability, as needed
• Up to 20% travel required
• 2-5 years network support experience
• Reliable transportation
• Home internet
• Drivers license
• Pass a background and drug test.
• Strong written and verbal communication skills
• Ability to work with a variety of people ranging from customers to other staff members, * CCNA Certification or equivalent experience
• CompTIA Network+ or equivalent experience
• CompTIA Security+ or equivalent experience
• CISSP Certification or equivalent experience
• Familiarity with Monday.com
• Familiarity with Kaseya and Splunk
• Working knowledge of dashboard and system management tools
• Working knowledge of network management tools, * Have you worked with Kaseya and/or Splunk?
• Do you have more than 2 years of practical on hands experience with assessing, planning, configuring and troubleshooting (PCAP, Wireshark, etc) L3 firewall rules on commercial routers? Please describe.
• Do you have more than 2 years of practical on hands experience with assessing, planning, configuration and troubleshooting VLAN tagged networks including programing VLAN’s on commercial routers and switches? Please describe.

Experience:

• Network support: 5 years (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance