Network Support Technician

Hair On Fire is seeking a motivated and dependable IT Support Technician to join our team in Bentonville, Arkansas. This position involves supporting a wide variety of client environments, troubleshooting technical issues, deploying systems, and assisting with network and cybersecurity-related tasks.

This is a hands-on role ideal for someone who enjoys solving problems, working directly with clients, and expanding their technical knowledge in a fast-paced MSP environment.

Responsibilities

• Troubleshoot computer, hardware, software, printer, and network-related issues
• Set up and deploy desktops, laptops, and systems, including imaging and cloning hard drives
• Provide support for hardware, software, web-based applications, and communication systems
• Install, maintain, and upgrade PCs, laptops, printers, servers, cabling, and related peripherals
• Assist with monitoring and maintaining client networks, including:
• Firewalls
• Wireless systems
• Email systems
• Endpoint protection
• Servers
• Help minimize downtime and maintain system reliability
• Support user onboarding and workstation preparation
• Document issues, resolutions, and time entries accurately in the ticketing/work order system
• Maintain current knowledge of operating systems, networking, cybersecurity, and emerging technologies
• Travel locally within Northwest Arkansas as needed

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, * Understanding of server and network infrastructure

• Knowledge of LAN/WAN environments
• Strong troubleshooting and diagnostic abilities
• Familiarity with:
• TCP/IP
• DNS
• DHCP
• VPNs
• VLANs and Layer 2/3 Switching
• Wireless networking
• Experience supporting Windows operating systems, Microsoft Office, and iOS devices
• Ability to work independently while managing multiple priorities
• Strong communication and customer service skills
• Ability to adapt in a fast-paced technical environment

Preferred Experience

• 1 to 3 years of IT support or related experience
• MSP experience preferred
• Experience with Zoho Desk or similar ticketing systems helpful
• Experience with cybersecurity tools or endpoint protection platforms is a plus
• AV-over-IP & Media Networking: Familiarity with configuring networks for AV-over-IP deployments, including exposure to multicast traffic, IGMP snooping, and protocols like Dante or NDI.
• Advanced Networking: Experience configuring Layer 2 and Layer 3 switches, implementing VLAN segmentation, and managing firewall routing policies.
• Cloud & Systems Administration: Experience with Microsoft 365 administration, SharePoint/OneDrive data migrations, and basic virtualization environments.
• The Homelab / Self-Taught Factor: Active interest in technology outside of work, such as maintaining a home server, experimenting with network infrastructure, or building custom tech projects., * Reliable transportation
• Valid driver’s license and current auto insurance
• Ability to lift up to 50 lbs
• Ability to climb and work from ladders when necessary
• Ability to work with minimal supervision
• Must pass a pre-employment background check

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off