IT Service Desk Technician

O2 Technologies Inc

Boston, MA, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$79,040.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Word Microsoft Windows JIRA Backup Devices Microsoft Outlook Network Troubleshooting Microsoft PowerPoint Service Pack Microsoft SharePoint Office365 Information Technology

Job description

We are seeking a customer-focused IT Service Desk Technician to support daily IT operations and ensure technology systems remain efficient and reliable. This role will provide technical support for hardware, software, and network issues while assisting with IT projects, deployments, and user training., * Provide technical support via phone, email, and in person

Troubleshoot hardware, software, and network issues
Deploy and maintain IT hardware and software
Support Microsoft 365 applications including Outlook, Teams, SharePoint, Word, and PowerPoint
Perform system updates, backups, and security patching
Maintain IT inventory and documentation
Manage and track support requests using Jira or similar ticketing systems
Collaborate with vendors and internal teams to ensure service continuity
Deliver user training and support for new technologies

Requirements

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
Strong troubleshooting and customer service skills
Experience supporting Microsoft 365 environments
Familiarity with Jira ITSM or similar ticketing platforms
Excellent communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment