Veterans Support (Part-Time)

Serves as the first point of contact for military-connected students at the CGC Veterans Services Office. Provides customer service and answers first-level questions regarding VA education benefits, certification processes, eligibility, and required documentation. Assists students throughout the admissions, registration, enrollment, and certification processes, ensuring they receive accurate guidance and support. Helps maintain student records, directs students to appropriate college resources, and supports compliance with certification procedures. Participates in and assists with various veteran-focused events, outreach activities, workshops, and programs designed to support the success and engagement of veteran students. Demonstrates strong communication, organizational, and customer service skills while creating a welcoming and supportive environment for all students., 25% Provide excellent front desk customer service. Serve as the first point of contact for military-connected students. Answer questions regarding VA education benefits, certification requirements, eligibility, and office procedures while referring complex issues to Veterans Services staff, as appropriate.

20% Assist students with admissions, registration, and enrollment processes. Guide students through admissions, registration, course enrollment, and college procedures. Assist with navigating college systems and accessing student resources. Provide information on deadlines, requirements, and available services.

20% Assist with collecting and organizing documents related to VA certification. Review documents for completeness and route information to the appropriate staff. Maintain the confidentiality of student records and information.

15% Answer phones, respond to emails, schedule appointments, and maintain digital office records. Prepare informational materials and update resource information. Perform data entry to support student retention, completion, and graduation.

10% Assist with veteran-focused events, orientations, workshops, and outreach activities. Help set up, promote, and support special programs and initiatives for students while fostering a welcoming and supportive environment for military-connected students.

10% Perform other duties as assigned., Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

High school diploma or GED and one year of clerical, administrative office support or related experience., 1. Experience assisting a wide range of populations, including military-affiliated students and veterans.

1. Ability to multitask, prioritize tasks, and work in a fast-paced office environment.
2. Strong verbal and written communication skills.
3. Ability to maintain confidentiality and handle sensitive student information.
4. Proficiency in office technology, databases, and electronic record systems

Special Working Conditions

Work is routinely performed in an indoor office environment., Possession of a valid Arizona Class D driver’s license is required. Applicants must meet the minimum driving standards outlined at: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements.

May be required to work at multiple sites or locations.

Work schedule varies.

May be required to work evenings and weekends.

May be required to lift or carry up to 25 pounds.

May be required to sit for prolonged periods while viewing a computer monitor.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.