IT Service Delivery Technician I

• Monitor the Help Desk ticketing system and provide timely assistance with incidents, events, problems, requests, and projects.
• Document issue resolution in the ticketing system to ensure accurate records and knowledge sharing.
• Deploy and set up computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using Microsoft Endpoint Manager (Intune).
• Ensure proper connectivity of all equipment including workstations, servers, phones, mobile devices, printers, and scanners.
• Assist in managing end-user accounts, permissions, and access rights using Active Directory and Azure AD.
• Identify, troubleshoot, and resolve basic hardware and software issues with computers and peripheral devices.
• Monitor the performance of supported devices and report recurring issues to appropriate support groups.
• Collaborate with business partners and IT support teams to facilitate software and hardware improvements, upgrades, and reconfigurations.
• Provide IT services for end users and visitors within the assigned region.
• Assist with resolving basic security-related issues and ensure compliance with enterprise data security standards.
• Support the implementation of desktop and server systems in collaboration with infrastructure and applications teams.
• Participate in network asset management as per documented processes.
• Maintain a complete hardware and software listing for all equipment and peripherals.
• Ensure Support and Maintenance agreements are in place for all IT Equipment.
• Nice to Have:
• ITIL knowledge preferred.
• A+ Certification.
• Network+ Certification.
• Microsoft or other relevant technical certifications., Our client, a water technology provider, is seeking a IT Service Delivery Technician for a 6 month contract opportunity located in Charlotte, NC. This role is fully onsite. This…
• 1 day ago

• Graduate or Associate’s Degree in MIS, Computer Science, or a relevant concentration preferred.
• 2-4 years of experience or 4 to 5 years of relevant and equivalent business or IT experience.
• Basic technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Intune, Azure cloud, Teams VoIP, and Networking.
• Experience with mobile communications and ServiceNow ticketing system.
• Basic hands-on software and hardware troubleshooting experience.
• Knowledge of applicable data privacy practices and laws.
• Ability to prioritize work based on dependencies, technology context, and impact to the business.
• Willingness to travel up to 10%., * ServiceNow.
• Microsoft Endpoint Manager (Intune).
• Active Directory.
• Azure AD.
• Windows 10/11.
• Microsoft 365.
• Teams VoIP.
• Networking.
• Hardware Troubleshooting.
• Software Troubleshooting.
• Asset Management.
• Project Management.

Qualification And Education:

• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.
• Experience working within a team-oriented, collaborative environment.
• Demonstrated drive and self-motivation with accountability for results.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to sit or stand, reach, bend, and move about the facility.
• Ability to lift 50 lbs or more.
• Ability to perform tasks requiring close vision.