Client Systems Engineer

ITonDemand, a Division of Tectonic LLC, is seeking a skilled and motivated Client Systems Engineer (CSE) to join our dynamic team. The CSE is a non-exempt role responsible for performing hands-on technical tasks to maintain and optimize IT systems. This role involves providing escalation support for technical issues, assisting in implementing pre-defined system improvements, and ensuring system reliability. Working under the direction of senior team members or project leads, the CSE supports clients and internal teams by executing tasks and addressing technical concerns promptly and effectively., Windows Server Administration

• Install, configure, and maintain Windows Server environments (Active Directory, DNS, DHCP).
• Perform routine system updates, security patches, and backups to ensure data integrity and system reliability.
• Monitor server performance, troubleshoot issues, and optimize resources.

Networking & Firewall Management

• Configure and maintain switches, routers, and wireless access points.
• Monitor network performance and troubleshoot connectivity problems.
• Implement and manage firewall rules and configurations to ensure network security.

Security & Compliance

• Maintain security policies and procedures, including antivirus, threat detection, and data protection.
• Collaborate with the IT team to develop and enforce best practices for network security, data access, and user authentication.
• Assist in regular audits of systems and processes to ensure compliance with internal and external regulations.

Technical Support

• Provide timely and efficient Tier 1-3 support for end-users, addressing hardware, software, and network-related issues.
• Document support tickets and resolutions, escalating issues as necessary.
• Assist in onboarding and offboarding processes, including user account creation and asset management.

Project Assistance

• Contribute to IT projects such as system migrations, upgrades, and technology rollouts.
• Collaborate with cross-functional teams to ensure smooth execution of project deliverables within established timelines.

• Experience in IT systems support, troubleshooting, or a related technical field.
• Familiarity with cloud platforms, networking, and basic scripting.
• Understanding of virtualization platforms and basic security principles.
• Entry-level certifications (e.g., CompTIA, Microsoft, AWS) are a plus.
• Experience with ticketing systems (ConnectWise, etc.) or IT service management

Professional Qualities

• Problem-Solver: Capable of diagnosing and resolving routine technical challenges.
• Task-Oriented: Focused on completing assigned tasks efficiently and accurately.
• Team Player: Works collaboratively with team members and follows supervisory guidance.
• Detail-Focused: Ensures precision in system updates, documentation, and reporting.

Are you ready to join the ITonDemand Team? We can’t wait to meet you!, * IT Systems Support: 3 years (Required)

Ability to Commute:

• Greensboro, NC 27401 (Required)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance