Help Desk Analyst

VACO LLC

Nashville, TN, United States

13 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$58,240.0 - $62,400.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows JIRA Microsoft Outlook Issue Tracking Systems Microsoft SharePoint Office365

Job description

We’re hiring a Service Desk Analyst to join a small, hands-on IT team supporting internal employees across the organization. This is a fully onsite, full?time position and a strong fit for someone who takes ownership of issues, communicates well, and enjoys being a reliable point of contact for day?to?day technology support. This role is highly visible and regularly supports employees at all levels, including senior leadership. The right person will be professional, proactive, and comfortable working in a fast-paced environment. What You’ll Be Doing

Serve as the first point of contact for IT support requests
Troubleshoot and resolve common hardware, software, access, and connectivity issues
Log, track, and update tickets using a service desk platform (Jira or similar)
Support Microsoft 365 tools including Outlook, Teams, SharePoint, and the Admin Center
Assist with user onboarding/offboarding and basic account administration
Escalate issues when needed while staying involved through resolution
Support conference room technology and other onsite IT needs
Follow IT procedures, documentation, and security best practices
Help identify repeat issues and improve processes and documentation over time, We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensur…
1 hour ago, We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensur…
5 hours ago +

Requirements

2-5 years of experience in a Service Desk, Help Desk, Desktop Support, or IT Support role
Experience supporting Microsoft 365 environments
Comfortable working in a ticketing system
Basic Windows and networking troubleshooting skills
Strong communication and customer service skills
A proactive, dependable mindset - someone who takes ownership
Polished and professional; this role regularly supports leadership