Help Desk Analyst

We’re hiring a Service Desk Analyst to join a small, hands-on IT team supporting internal employees across the organization. This is a fully onsite, full-time position and a strong fit for someone who takes ownership of issues, communicates well, and enjoys being a reliable point of contact for day-to-day technology support.

This role is highly visible and regularly supports employees at all levels, including senior leadership. The right person will be professional, proactive, and comfortable working in a fast-paced environment.

What You’ll Be Doing

• Serve as the first point of contact for IT support requests
• Troubleshoot and resolve common hardware, software, access, and connectivity issues
• Log, track, and update tickets using a service desk platform (Jira or similar)
• Support Microsoft 365 tools including Outlook, Teams, SharePoint, and the Admin Center
• Assist with user onboarding/offboarding and basic account administration
• Escalate issues when needed while staying involved through resolution
• Support conference room technology and other onsite IT needs
• Follow IT procedures, documentation, and security best practices
• Help identify repeat issues and improve processes and documentation over time, Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

• 2-5 years of experience in a Service Desk, Help Desk, Desktop Support, or IT Support role
• Experience supporting Microsoft 365 environments
• Comfortable working in a ticketing system
• Basic Windows and networking troubleshooting skills
• Strong communication and customer service skills
• A proactive, dependable mindset - someone who takes ownership
• Polished and professional; this role regularly supports leadership

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring’s use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client’s use of AI products in hiring.