UX Professional (Architect/Designer) Payments Experience

• We are actively seeking a UX Professional (Architect/Designer) Payments Experience.
• A UX Professional (Architect/Designer is a user experienced architect is responsible for monitoring the stability and efficiency of system outputs to support business functions and ensure customer satisfaction.
• User experience architects improve the network infrastructure and conduct system configuration for optimal performance and smooth navigation.
• They also assist the end-users in resolving network issues, identifying discrepancy sources, and adjust codes as needed to prevent the reoccurrence of technical problems.
• A user experience architect must have excellent technical and communication skills, especially in helping the technology team in designing systems according to business requirements and feasibility.

Mandatory Skills

• 7+ years of experience in Product Design or related fields.
• 7+ years of experience working collaboratively with product, engineering, design, content and user research teams.
• Proven ability to influence product and engineering decisions in cross-functional settings, even without direct authority.
• Experience working in Agile, Kanban and other delivery models.
• Experience writing user stories and jobs-to-be-done clearly articulating the business and user needs and defining the acceptance criteria.
• Demonstrated experience leveraging AI-powered tools (e.g., generative AI, research synthesis tools, automation platforms) to enhance design efficiency and insight generation.

Desired Skills

• Master’’s Degree Computer Science, Electronic Engineering or other Engineering or Technical discipline required.
• 15 years of experience. 10 years of relevant experience may be substituted for education.
• Must have extensive experience with ServiceNow Service Mapping to be considered.
• ServiceNow developer certification highly desired.