IT Engineer

DMS is seeking a skilled and customer-focused IT Support Engineer to join our growing technical team. This role is responsible for providing advanced technical support and acting as an escalation point for complex client issues involving systems, networking, hardware, software, and cloud environments.

The ideal candidate is proactive, technically strong, solutions-oriented, and comfortable working directly with end users, internal teams, and leadership in a fast-paced professional environment.

This position is primarily remote with occasional onsite responsibilities as needed. Canidates must reside within the Tri-state area (New York, Connecticut or New Jersey)

Responsibilities

• Provide second level technical support for escalated software, hardware, networking, and infrastructure issues
• Troubleshoot and resolve technical problems remotely and onsite as needed
• Support Windows environments, Microsoft 365, user administration, endpoint management, and network connectivity
• Collaborate with first level support staff and senior engineering teams to resolve complex technical issues efficiently
• Monitor, document, and manage support requests through ticketing systems
• Maintain accurate documentation of troubleshooting procedures, solutions, and client environments
• Assist with system deployments, upgrades, onboarding, and IT project implementation
• Identify recurring technical issues and recommend proactive improvements
• Deliver exceptional customer service while maintaining professionalism and responsiveness

Do you have experience in Windows?, * 2+ years of experience in IT support, technical support, or managed IT services

• Strong knowledge of Windows operating systems and Microsoft 365 environments
• Experience with networking fundamentals including TCP/IP, DNS, VPNs, firewalls, and wireless networking
• Familiarity with ticketing and remote management tools such as ConnectWise, ServiceNow, Jira, Zendesk, or similar platforms
• Excellent troubleshooting and problem-solving skills
• Strong written and verbal communication abilities
• Ability to prioritize and manage multiple support requests in a fast-paced environment
• Experience supporting small-to-mid-sized business environments preferred, * Experience within an MSP (Managed Service Provider) environment
• Exposure to cloud platforms such as Azure or AWS
• Knowledge of cybersecurity best practices and endpoint security tools
• Relevant certifications such as CompTIA, Microsoft, Cisco, or similar are a plus

3.53.5 out of 5 stars New Canaan, CT 06840 Hybrid work $60,000 - $80,000 a year - Full-time, At DMS, you’ll join a collaborative and fast-moving environment where motivated individuals are empowered to grow professionally and contribute meaningfully to the success of the company. We offer competitive compensation, comprehensive benefits, ongoing opportunities for technical and professional development, and exposure to a wide range of technologies, projects, and client environments.

Our team-oriented culture encourages learning, collaboration, and long-term growth alongside experienced technology professionals within an evolving and innovative IT organization.

If you feel this opportunity aligns with your experience and career goals, we encourage you to apply and submit your resume.

DMS is an equal opportunity employer.

Digital Management Services (DMS) is an international technology services provider delivering IT consulting, managed IT services, cloud solutions, and strategic technology support to businesses across a wide range of industries. Our team specializes in the design, implementation, and management of modern IT environments while maintaining a strong focus on customer service and long-term client relationships.