IT Service Desktop Support Analyst (Temp 3 - 6 months contract)

One of our top law firm clients based in the City of London is seeking an experienced IT Service Desktop Support Analyst to join their IT team on a temporary basis for an initial 3-6 month contract. This is a hands-on role providing high-quality 1st and 2nd line support to users across the business in a fast-paced professional environment., + Provide desktop support for laptops, desktops, mobile devices, printers, and Microsoft 365 applications.

• Manage and resolve IT incidents and service requests through the ticketing system. Support meeting room and AV technology, including video conferencing facilities.
• Set up and deploy equipment for new starters and assist with onboarding and offboarding processes.
• Maintain IT asset records and assist with hardware lifecycle management.
• Deliver proactive desk-side support and excellent customer service to users at all levels.

• Previous experience in an IT Service Desk, Desktop Support, or End-User Support role. Strong knowledge of Windows, Microsoft 365, Teams, and general hardware/software troubleshooting.
• Excellent communication, problem-solving, and customer service skills.
• Experience supporting AV technology and professional services environments is advantageous.