Deployment Engineer

We are looking for an SC Cleared Deployment Engineer to join a busy IT team supporting a large-scale laptop deployment project within a secure environment. The Deployment Engineer Role

The Deployment Engineer will be responsible for preparing, configuring, and deploying both new and refurbished laptops as part of a large device rollout. The project involves issuing 800-900 laptops within a tight deployment window, making this a fast-paced and rewarding opportunity.

Alongside deployment activities, you will also provide hands-on IT support to end users, ensuring an excellent customer experience throughout the deployment process. Deployment Engineer Key Responsibilities

• Build, configure and deploy new and refurbished laptops.
• Configure devices using Windows Autopilot.
• Ensure all required software and applications are correctly installed.
• Reset and reconfigure returned devices ready for redeployment.
• Troubleshoot deployment and imaging issues.
• Provide desktop and IT support where required.
• Deliver professional, face-to-face IT support, providing excellent customer service and clear communication to end users.
• Follow up with users after deployments or support requests to ensure issues have been fully resolved and provide a high standard of aftercare.
• Work efficiently to meet project deadlines.

• Active SC Clearance (mandatory).
• Previous experience in laptop deployment, desktop support, or IT support.
• Experience with Windows Autopilot.
• Strong Windows 10/11 build and configuration knowledge.
• Excellent troubleshooting and problem-solving skills.
• Outstanding face-to-face customer service and communication skills, with the ability to support users professionally and confidently.
• Ability to build positive relationships with users, manage expectations, and deliver a high standard of customer care from initial support through to follow-up.
• Ability to work independently and as part of a team in a secure environment.