IT Business Systems & Solutions Manager

We are currently seeking a strategic, collaborative and commercially minded IT Business Systems Solutions Manager to join our IT team.

This is a newly created leadership role that places a strong emphasis on delivering business outcomes through technology rather than purely technical delivery. It presents an exciting opportunity to shape the future direction of business systems and solutions across our business, drive continuous improvement, and maximise the value from technology investments.

As IT Business Systems Solutions Manager, you’ll lead the management, optimisation and continuous improvement of our business applications, solution delivery capability, and data and analytics function. Operating at the intersection of technology, business operations, and data-driven insight, you’ll play a pivotal role in driving business efficiency, enabling informed decision making and delivering strategic value across the business.

Reporting to and working closely with our Director of IT, you’ll act as a trusted business partner to stakeholders across Gleneagles and the wider group, serving as the bridge between business needs and technology solutions. You’ll ensure our systems, applications, processes, and data capabilities are aligned with business objectives, supporting operational excellence, growth, innovation, and informed decision making., We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone., * Leading our Business Systems, Solutions Delivery and Data capabilities, while leveraging strategic supplier and technology partner relationships to successfully deliver business outcomes

• Partnering with our IT Operations and Service Delivery Manager to ensure smooth operations, support and user satisfaction across business systems and applications
• Accountable for the performance, availability, security and continuous improvement of business-critical applications, you’ll ensure they remain aligned with business requirements and strategic objectives
• Managing business systems projects and change initiatives from ideation through planning, testing and implementation
• Identifying opportunities to introduce new technologies, automation and AI enabled solutions
• Providing leadership to our Data Engineer and strategic partners, developing reporting, analytics and data capabilities that support informed decision making across the business
• Building strong relationships with stakeholders across the business to understand their needs, translating requirements into effective, high-quality solutions
• Acting as a trusted technical business partner, providing expert guidance and support for business applications, systems and processes
• Collaborating with business leaders and external vendors to identify opportunities, define priorities, and successfully deliver new systems, integrations and enhancements
• Driving continuous improvement by aligning technology solutions with business objectives to maximise value, efficiency and user experience
• Managing project scope, timelines, risks and deliverables to ensure successful delivery
• Providing leadership and escalation support for complex business application and integration issues
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

• You hold an accredited IT qualification (Degree in Information Technology, Computer Science, Business Information Systems) or related discipline and experience, with fantastic experience leading technical functions, projects or teams
• With a strong knowledge of business applications, systems and data reporting, you have proven success in delivering technology projects and business outcomes
• Skilled in managing third-party suppliers and technology partners, you know exactly how to build effective and collaborative relationships to ensure high-quality service delivery, contract compliance, performance optimisation, and the successful implementation of technology solutions that support organisational objectives
• Your technical expertise and problem-solving capabilities are exceptional, with an outstanding ability to diagnose complex system issues, implement effective solutions, and provide high-quality support to business users
• Experienced in delivering system enhancements, optimising SaaS platforms, and managing third-party suppliers, you’re adept in managing successful business transformation initiatives
• Adept in your understanding of data architecture, system integrations, automation technologies, you drive efficient and scalable business processes, with strong commercial awareness and business acumen
• You have outstanding project and programme management skills, with the ability to prioritise competing demands, lead multiple workstreams simultaneously, and deliver results in a fast-paced environment
• Translating complex business requirements into practical, value-driven technology solutions is second nature to you, supported by excellent communication, influencing, and stakeholder management skills
• You’re experienced in evaluating, designing, and recommending innovative technology solutions that align with business needs, enterprise architecture standards, and long-term strategic objectives
• Highly proactive, self-motivated, and adaptable, with the ability to work independently, anticipate challenges, you respond swiftly and effectively to evolving business priorities
• A successful leader, you coach and develop technical and business-focused team members, fostering a high-performance culture that drives collaboration, continuous improvement, and successful business outcomes
• A positive can-do attitude, highly motivated, passionate about your work and ensuring best in class for our people and guests
• Highly motivated and possessing an immense sense of pride in your work; you’re passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you’re well organised and punctual
• You want to be part of a team that works hard, supports each other and above all has fun along the way

Pulled from the full job description

• Referral programme
• Employee discount
• Life insurance
• Employee assistance programme
• Company pension
• Paid volunteer time
• Cycle to work scheme, * 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at £95.00 per night - a benefit available upon completion of 12 months service
• Friends Family discounted rate of £225 - £275 BB per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA…to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

One of the world’s most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned ‘Employer of the Year’ at the 2024 Cateys and Number One Resort in the UK Ireland by readers of the Travel + Leisure for their 2025 World’s Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.