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Incident Manager

Insight Global
Lincolnshire, IL, United States
about 1 month ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Compensation
$37,440.0 - $41,600.0
Working hours
Regular working hours
Job source
www.juju.com

Tech stack

Microsoft Windows Active Directory JIRA Microsoft Azure Dynamic Host Configuration Protocol Linux Domain Name System (DNS) Hyper-V Internet Information Services (IIS) Virtual Private Networks (VPN) Windows Servers Windows PowerShell
+7 more
Microsoft SharePoint Backup and Restore Microsoft InTune Deployment Automation Performance Monitor Servicenow Vmware

Job description

A client of Insight Global is looking to bring on an Incident Manager to join their team.

Resource will be responsible for reviewing tickets, triage, Possible resolution and handing the ticket to appropriate workgroup. This is SOP driven work.

Requirements

  • 2+ years experience with End to End Incident Management

  • Major Incident Response & Escalation Leadership

  • Business Impact & Priority Assessment

  • ITIL Incident & Problem Management

  • Root Cause Analysis, Trend & Pattern Identification

  • SLA Governance & Service Performance Reporting

  • Cross Functional Coordination

  • Stakeholder & Executive Communication

  • Jira Service Management & ServiceNow

  • Microsoft 365 & Identity Operations

  • Active Directory & Entra ID

  • Endpoint & Device Compliance

Possible Technical Skills - Microsoft 365 Exchange Online Teams SharePoint Online Windows Server Windows 10 & 11 Microsoft Intune Autopilot Entra ID Active Directory Azure VMware Hyper-V Linux VPN DNS DHCP IIS PowerShell Endpoint Security Backup & Disaster Recovery Jira Service Management ServiceNow.

Benefits & conditions

$18/hr to $20/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.juju.com

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