IT Service Desk Associate

• Provide first-line technical support via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Create, update, and manage support tickets.
• Assist users with password resets and account management.
• Escalate complex technical issues to senior support teams.
• Document troubleshooting steps and resolutions.
• Maintain excellent customer service standards.
• Support software installations and basic system configurations.

Are you looking to start your career in IT? We are seeking a IT Service Desk Associate to join a growing team in the United Kingdom. This entry-level role is ideal for recent graduates or individuals with a passion for technology who want to build hands-on experience while working remotely. You’ll receive training, mentorship, and opportunities to develop your technical and customer service skills., * Basic understanding of Windows, Microsoft 365, and internet troubleshooting.

• Strong communication and problem-solving skills.
• Willingness to learn new technologies.
• Good organisational and time management abilities.
• Ability to work independently in a remote environment.
• GCSEs, A-Levels, diploma, or equivalent qualification preferred.
• Previous IT experience is not required.

• Fully Remote within the UK.
• Comprehensive paid training.
• Career progression opportunities.
• Flexible working hours.
• Paid annual leave.
• Pension scheme.
• Employee wellness programme.
• Employee Assistance Programme (EAP).
• Performance recognition and rewards.
• Supportive and collaborative team environment.