Hardware and Software Support Engineer

We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products.

You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential.

Skills / Responsibilities

• Ensure the performance, quality, and responsiveness of products,
• Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site.
• Help develop and maintain documentation in process and operational areas of the products
• Remotely assist BlueARGUS users with support to general usage of BlueARGUS via telephone, email, WebEx or On-Site.
• Adding, editing and manipulating sensor pairs, devices and routes
• Reporting functionality support
• Gather requirements around functionality and translate those requirements into elegant functional solutions.
• Configuration of Debian based SAS to interact with clients’ email server, network time protocol server and proxy server.
• Assist client with troubleshooting networking issues which may reside on their network.
• Monitoring of these devices and services to ensure optimal up-time and reliability.
• Working closely with clients’ IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues.
• Keep up to date on the latest industry trends in mobile technologies,
• Ability to work in a fast-paced, high-effort, dynamic work environment,
• Fast learner of new and emerging technologies.

• Minimum 3-years’ experience in hardware and software support,
• Preferred Bachelor’s Degree in Computer Science or related field,
• Experience with networking technologies both hardware and software
• Familiarity with Git, GitHub, Jira, and Agile development methodologies,
• Familiarity with continuous integration,
• Self-motivated with the ability to focus on product delivery,
• Strong analytical, troubleshooting/problem solving skills,
• Well organized and ability to document processes.

Competitive compensation and benefits commensurate with experience. Benefits for full-time employees include participation in the Company’s retirement plan, bonus, medical, dental, life insurance, LTD/STD, paid vacations/sick day/holidays, and advancement opportunities.

TrafficCast International, Inc. (http://www.trafficcast.com) is a leading company in digital traffic information and service provision.

Based in Madison, WI, with satellite offices in Chicago, Atlanta, Wilmington DE, Irvine CA, and Shanghai, China, TrafficCast provides innovative technology and sophisticated data modeling to provide real-time and predictive traffic information that enhances and enables high performing location based services and dynamic navigation services to TTWN, Sirius XM Satellite Radio, and TV stations. Now covering over 880,000 miles of roadway, Dynaflow provides real time and predictive road information derived from GPS tracking data, public sensors and reports of accidents, road works and weather. For the more granular data required by public agencies for planning and operations, TrafficCast developed BlueTOAD , an advanced wireless device that directly computes travel times and vehicle behaviors from the detection of Bluetooth signals emanating from passing vehicles.