ICT Business Support & Development Officer

We have an exciting opportunity for an ICT Business Support & Development Officer to join our ICT Team, providing administration and business support across the service. Alongside this, the role will also support the provision and delivery of ICT training to employees of the Council, enabling the effective use of technology.

This role will provide vital support to the service with administration processes, updating procedures and business planning, supporting the management team to successfully deliver projects on time and to budget.

The other part of the role is to support the Council’s digital transformation but working in conjunction with the Learning & Development Team to ensure ICT training is identified, mapped and delivered to drive up the adoption of all Microsoft 365 features. This will include supporting the development of the Learning Management System.

To be successful in this role you will need to have excellent business support skills and ability to use and develop others in the use of a wide range of technology, including Microsoft products with exceptional communication and interpersonal skills. The ability to impart knowledge to others is key, alongside being able to motivate and engage learners. Understanding different learning styles will help you with this.

Proven experience of working in a local government IT environment, Learning Management Systems, as well as delivering and coordinating training is required.

We also offer some great benefits, including:

• Flexible working
• Hybrid working arrangements are available in this role (home/office based with a minimum of 2-3 office days per week, plus in person meetings as per the role requirements) subject to business need
• Local government pension scheme
• Learning and development for all employees
• Employee discounts at local businesses
• Employee recognition schemes
• Extensive health and wellbeing programmes, including discounted gym membership

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Why choose Braintree District Council?

Braintree is an ambitious and dynamic Council and is becoming one of the fastest growing Districts in the East of England with three growing towns, London just 45 minutes away and the District located directly between the international transport centres of Stansted Airport and Harwich and Felixstowe International Ports. We have a deserved track record for delivering and a strong reputation within the business community.

Braintree District Council is a great place to work. We pride ourselves on our creative and innovative approach, which is led by our employees, and are committed to having an engaged workforce who understand our strategy and how they can help deliver it. Our people see the difference they make and how the work they do actively contributes to and encourages positive change in the local community.