Help Desk Analyst

We are looking for a Help Desk Analyst to join a security-focused team in Green, Ohio. This long-term contract position offers the opportunity to provide hands-on technical support in a structured environment while helping maintain reliable service for field operations. The role is well suited to someone who is comfortable troubleshooting Windows-based issues, documenting findings clearly, and managing support requests with consistency.

Responsibilities:

• Provide first-level technical assistance for users and field technicians by responding to inbound support requests and resolving routine system issues.

• Review application performance before and after upgrade activities, identify problems, and record detailed observations for follow-up.

• Create, update, and route service desk tickets to ensure reported issues are tracked and addressed appropriately.

• Troubleshoot Windows 10 and related Microsoft environment issues using established support procedures.

• Use Active Directory to assist with account-related tasks and support access needs in accordance with team processes.

• Document incidents, recurring problems, and resolution steps with accuracy to support effective issue management.

• Participate in initial training and complete required access setup during the designated onboarding schedule.

• Collaborate with internal support teams to escalate unresolved technical concerns and help drive timely resolution.

Requirements * Experience supporting users in a help desk, desktop support, or service desk environment.

• Working knowledge of Microsoft Windows, including Windows 10 troubleshooting and user support.

• Familiarity with Active Directory for basic account and access-related support tasks.

• Ability to diagnose common technical issues and apply structured troubleshooting methods.

• Experience creating and managing service desk tickets with clear and accurate documentation.

• Strong communication skills with the ability to support field technicians and end users professionally.

• Availability to complete initial daytime training Monday through Friday and transition to a Monday through Thursday schedule.

• Ability to work effectively in a Long-term Contract role with consistent attention to detail and follow-through. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.