Sr Service Desk specialist

We are looking for an experienced Sr Service Desk specialist to provide high-quality remote technical support for users in California. This contract opportunity is ideal for someone who communicates confidently, delivers excellent customer service, and thrives in a detail-oriented environment supporting a fast-paced organization. The role focuses on resolving service desk issues efficiently, documenting support activity thoroughly, and assisting employees with day-to-day technology needs., Deliver remote technical assistance to end users by diagnosing and resolving hardware, software, access, and connectivity issues in a timely manner. Provide attentive support to employees and senior stakeholders, ensuring a detail-oriented and service-oriented experience with every interaction. Record incidents, troubleshooting steps, resolutions, and follow-up actions accurately within support documentation systems. Escalate complex technical problems when needed and coordinate with internal teams to drive issues through to resolution. Monitor incoming service requests, prioritize workload effectively, and maintain consistent response times across multiple support channels. Guide users through remote access and other standard technology tools, helping them remain productive with minimal disruption. Contribute to operational continuity by supporting service desk processes and assisting with technical changes as assigned. Uphold a consistent and detail-oriented approach that aligns with a structured workplace culture and high-touch support expectations.

At least 2 years of experience in a help desk or service desk support role. Strong customer service skills with the ability to communicate clearly and professionally with a wide range of users. Experience providing remote support and troubleshooting technical issues without onsite interaction. Ability to create detailed, accurate documentation for incidents, solutions, and user communications. Comfortable supporting executive-level users with discretion, responsiveness, and professionalism. Solid problem-solving skills with the ability to assess issues quickly and determine appropriate next steps. Ability to manage multiple requests simultaneously while maintaining quality and urgency.

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