Help Desk Analyst

We are looking for a Help Desk Analyst to provide hands-on technical assistance for end users. This is a contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach., * Serve as the first point of contact for IT support requests

• Triage and resolve issues across systems, software, and hardware
• Provide hands-on technical support to staff (in-person and remote)
• Troubleshoot common end-user issues including Outlook, Zoom, email performance, and system lag
• Perform hardware repairs, replacements, and basic maintenance (e.g., printers, toner)
• Reinstall and configure software and manage access to hardware/software licenses
• Handle user account administration: password resets, new account setup, decommissioning users, and policy creation
• Manage tickets in ServiceDesk Plus and work closely with the managing engineer (training provided on use cases and documentation)
• Review and quarantine suspected spam/phishing emails via Barracuda

Must-Haves

• Experience working in a high-volume service desk environment (averaging ~12 tickets per day)
• Strong troubleshooting skills across Windows environments, email platforms, and common productivity tools
• Hands-on experience supporting Outlook, Zoom, and end-user applications
• Comfort supporting hardware issues (desktops, laptops, printers)
• Experience with user provisioning and access management
• Familiarity with ticketing systems (ServiceDesk Plus preferred)
• Ability to handle a significant uptick in ticket volume during peak periods
• Strong communication skills with the ability to support non-technical users

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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