Help Desk Manager

We are looking for an experienced Help Desk Manager to lead onsite IT support operations in Glens Falls, New York. This role is ideal for a hands-on leader who can guide a small support team, maintain high service standards, and keep ticket workflows moving efficiently. The position combines people leadership with operational oversight, requiring strong judgment, technical depth, and a commitment to delivering responsive end-user support.

At least 7-8 years of experience in IT support or help desk environments. Demonstrated success leading or supervising technical support teams, with prior responsibility for coaching and team performance management. Strong background in service desk operations, including ticket queue oversight, incident handling, and IT service management practices. Hands-on experience administering Active Directory and managing user accounts, permissions, and access controls. Working knowledge of Microsoft 365, Windows-based systems, and deskside support in an enterprise setting. Experience using help desk or ITSM platforms such as ServiceNow for ticket tracking, reporting, and workflow management. Ability to analyze support activity, produce operational insights, and improve service quality in a fast-paced environment., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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