Hospitality Application Support Specialist

Join the International Global Hospitality IT Support team as a tech-savvy, hospitality-focused individual to provide personalized IT concierge service for hotel teams. The role involves resolving system issues, optimizing configurations, and managing tickets in ServiceNow. You will be responsible for building strong relationships with hotel users and transforming the relationship from transactional to a deep trusting one., Provide first-level support for application errors in EMMA, perform on-demand configurations, and interact with third-party suppliers and other support teams to resolve incidents. Document new processes and troubleshooting documents for the team and end-users’ benefit.

The successful candidate will be skilled in building strong and trusting relationships with hotel users, have a deep technical knowledge in RHG’s central PMS application, and be able to interact with confidence with hotel senior staff., * Bachelor’s Degree in International Hotel Management, Hospitality Management or related field

• Recognized ITIL certification at Foundation level or above
• SAP Certifications
• Excellent good interpersonal, verbal, and written communication skills
• Passion for customer service, efficiency, effectiveness, and quality
• Good team player, willingness to assist others and share expertise
• Structured, able to follow but also help defining procedures and documentation

Competitive salary package.

Great work-life balance for the hospitality industry standards.

Company benefits

• Up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

full_time

Organization RHG & Company