Service Desk Technician

We are seeking an IT Service Desk Technician who will be responsible for the assurance of IT hardware, software, connectivity, including new IT implementations are working well and in according with the IT governance and policies of company., 1. Execute IT operational tasks in accordance with company’s IT process for

1. Security (antivirus, incidents reports, etc.)

2. Servers (physical and virtual, databases, storages, backups, etc.)

3. Connectivity (Firewall, Routers, Switches, VPNs, Wi-Fi Controllers, AP, Links, etc.)

4. Workplace (software platform for end user based on OS Windows)

5. IT Inventory

6. Configuration Management

7. Change Management

8. Support and ensure all IT policies.

9. Support all users, providing training in accordance with work instructions for each software.

10. Support and ensure the correct functioning of the various IT services:

11. Voice communications (mobile phones, analogic phones and VoIP)

12. Printing (laser and thermals)

13. Gadgets of all kinds of workstations (mouse, keyboards, screens, etc.)

14. Monitoring system by cameras

15. IT integration between OT (Operational Technology) and AT (Automation Technology)

Support the industrial software required, including Allen Bradley Trends and PLC programming management.

What’s Needed?

• Education level: Technical degree in IT related field

• Knowledge required: generalist in IT support, IT sustaining, IT infrastructure, IT connectivity, IT systems and industrial automation.

• Experience required: At least 3 years in this area of work.

• Soft skills required :

• Capacity to work in a team and to mobilize various multidisciplinary actors

• Autonomous and self starter

• Solution provider and an agent of change

• Language: English

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee’s race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.