IT Professional I

The IT Professional I meets the IT needs of a unit where multifaceted expertise is required. Performs in specialty areas of systems, services, and/or applications. Performs unit-level support in multiple technical fields.

Essential Duties/Tasks

Resolution of Technical Problems

• Confers with other personnel in resolving problems involving procedural and technical matters.
• Provides assistance in resolving hardware and software problems with vendor technical support.
• Researches problems and recommends solutions.

Workstation/Software Support

• Installs, upgrades, and configures workstations and software.

Estimates and Reports

• Provides resource estimates and progress reports.

Compliance

• Ensures that work is accurate and in compliance with departmental or project quality standards.
• Ensures compliance with applicable policies, rules, and procedures.

Data Security

• Ensures security of customer data and applications in all phases of production.

Common Duties

• Participates on committees to develop technical standards and direction.
• Meets with customers and technical staff to determine information technology needs and requirements.
• Provides input for the planning and budget process.
• Performs other duties as assigned.

Professional Development

• Participates in training and professional development sessions.

Do you have experience in Word processing?, Do you have a Bachelor’s degree?, * Bachelor’s degree or equivalent combination of education and experience.

• Four months (1 semester) of student worker and/or customer service experience.

Required Knowledge, Skills, and Abilities:

• Knowledge of word processing and spreadsheet applications.
• Ability to multitask and work cooperatively with others.
• Excellent written communication, analytical, interpersonal, and organizational skills.

Preferred Knowledge, Skills, and Abilities:

• Cross-disciplined IT skills
• Advanced IT skills
• Report writing skills
• Intermediate troubleshooting
• Client relations
• Ingenuity
• Formulating and contributing ideas
• Knowledge of ITIL.

Pulled from the full job description

• Tuition reimbursement
• Vision insurance
• Dental insurance
• Paid sick time
• Life insurance
• Disability insurance
• Paid holidays, Salary: Compensation will be commensurate to selected hire’s experience., Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.

• Health , dental , vision , life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatically enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.