Network Operations Watch Office

Insight Global is seeking a Network Operations Watch Officer for a mission-critical environment supporting government operations. This individual will serve as a key liaison between network operations, engineering teams, and leadership by monitoring and validating outage data impacting physical network infrastructure. The ideal candidate brings a strong understanding of the physical layer-including fiber, copper, circuits, and transport-and can quickly assess operational impact while communicating effectively with both technical and non-technical stakeholders. This role operates in a 24/7 watch floor setting and plays a vital role in ensuring network reliability and situational awareness for mission success

Active TS/SCI clearance Strong Network Operations background Solid understanding of physical layer networking Ability to review and validate ticket information Strong verbal communication skills (customer-facing with government/Battle Captain) Experience in a NOC / Watch Floor environment Ability to assess and communicate operational/mission impact

Plusses: Experience in DISA / DoD network environments Background in: Transport Network Technician roles Circuit provisioning/support Telecommunications infrastructure Familiarity with automated ticket ingestion systems Experience updating operations boards / dashboards Prior exposure to mission-critical outage management

$36.06 /hr to $40.86/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.