Product Support Engineer (C# & JavaScript

At Convermax, we’re developing a powerful search engine tailored for online auto parts stores. We’re looking for a Product Support Engineer to join our team and help deliver exceptional customer support. This role requires a unique blend of strong communication skills and technical expertise-you’ll be assisting customers by directly troubleshooting, debugging, and fixing code issues. We work with JavaScript/React/Redux on the client side and C#/.Net on the server side in a complex, high-performance distributed architecture that counts milliseconds. Around 500,000 users rely on our service every day., * Manage technical inquiries and support requests via email.

• Troubleshoot and resolve straightforward issues in C# and JavaScript code.
• Escalate complicated cases to the development team when needed.
• Keep customers informed on the status and progress of their requests.

• Proficiency in English.
• Experience with C# and .Net on the backend.
• Web development skills in HTML, JavaScript, and CSS.
• Customer-focused with excellent communication skills.
• Comfortable working in an office setting.

• Competitive salary.
• Flexible working hours.
• An opportunity to contribute to cutting-edge technology as part of a skilled and collaborative team.

If you’re passionate about software, auto parts, and customer support, we’d love to hear from you!

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