Network Operation Technician (2nd Shift)

Job Description: A NOC Technician (Afternoon Shift, Thursday-Sunday) holds the responsibility of working during the 2nd shift. Their duties include attending to customer phone calls, managing customer support tickets, addressing customer concerns and finding solutions, providing timely and accurate feedback, monitoring the data center, and assisting in the resolution of facility-related issues. Comprehensive training will be provided to ensure success in the role., * Monitor network and data center operations to ensure optimal performance and uptime.

• Manage and resolve customer tickets promptly, ensuring accurate documentation and follow-up.
• Take ownership of customer issues, investigate thoroughly, and drive resolutions to completion.
• Provide timely, clear, and accurate feedback to customers and internal teams.
• Handling wholesale phone number porting.
• Collaborate with other departments to ensure seamless communication and problem resolution.
• Adhere to established processes and contribute to continuous improvement efforts.

Do you have a valid Driver’s License license?, Do you have experience in Computer networking?, Do you have a High school diploma or GED?, * Must be Authorized to Work in the U.S. Without Sponsorship

• WAN/LAN-Related Experience Desired
• IT-Related Experience Desired
• Ability to Work on On-Call Rotation
• Excellent Verbal and Written Communication Skills
• Strong Problem Solving Skills

Required Experience: Computer networking: 1 year (Preferred)

Education: High School or equivalent (Preferred)

License/Certification: Driver’s License (Required), * Computer networking: 1 year (Preferred)

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * Paid time off
• 401(k) - Savings plan with Company Match
• Health insurance - For you and your entire family on day 1 of employment
• Dental insurance - For you and your entire family on day 1 of employment
• Vision insurance - For you and your entire family on day 1 of employment

123NET is located in Southfield, Michigan, our company has been delivering High Speed Internet, Colocation, and Telecommunications services to enterprises, carriers, ISPs, and tech firms for over two decades. As one of Michigan’s most fastest-growing privately-owned businesses, we offer competitive wages, healthcare benefits, and a thriving work atmosphere. Our team is comprised of exceptional talent, boasting a variety of experiences and innovative thinking. We cultivate a space that empowers employees to use their expertise, ingenuity, and knowledge autonomously and influentially. Our personnel are the foundation of our accomplishments, and we are dedicated to attracting and retaining top talent who contribute diverse perspectives, creativity, and leadership to our team. With our rapid growth, we are driven to make a meaningful impact every day.

Our Mission - Building network to make Michigan communities and businesses the best connected on the planet.